Resume loader in Bahrain Al-Malikiyah

WORK EXPERIENCE 12/2018 – 04/2025 PASSENGER HANDLING AGENT, MASERU AIRLINK MASERU Receive, respond to, and redirect telephone, fax, and email communications as required. Oversee all office correspondence while maintaining an organized filing system. Facilitate ticketing services and fares. Issue airline tickets efficiently for clients. Support customers with reservations, bookings, check-in, and boarding processes. Assist in managing clients' luggage to ensure timely delivery to final destinations. Act as a liaison, coordinating between crew and support services such as fueling and catering. Verify the serviceability of ground equipment to ensure operational readiness. Support Ramp staff in supervising the loading and unloading of baggage and conduct sky checks. Transmit documentation to customs and immigration for all regional flights. Convey flight statistics and essential paperwork to crew members. 03/2017 – 07/2017 EMPLOYEE BENEFIT ADMINISTRATOR ON THE CLAIMS DEPARTMENT (TEMPORARY), METROPOLITAN LESOTHO Maseru, Lesotho Process a variety of claims including retirement, withdrawal, and death claims within specified turnaround times, alongside risk fund claims. Ensure compliance with tax obligations by applying for necessary taxes as per requirements. Generate administrative reports to document claims processing statistics. Perform various ad hoc administrative tasks as needed. Manage the receipting of premiums. Capture details of new entrants and update salary information. File and scan documentation efficiently. Address client queries, both internal and external, professionally. 04/2018 – 07/2018 ASSISTANT ACCOUNTANT, LEBESA AUDITORS AND ACCOUNTANT Maseru, Lesotho Prepare monthly tax returns for clients to ensure compliance with LRA regulations. Assist customers with bank reconciliation tasks for accurate financial reporting. Balance client account books to maintain integrity and accuracy. File and scan client documents, ensuring records are maintained correctly. Reconcile accounts regularly to verify their accuracy. 06/2016 – 07/2016 ACCOUNTANT (PART-TIME), REGAL RESTAURANT Maseru, Lesotho Maintain accurate records for daily transactions, including cash inflow and outflow, as well as inventory requisitions. Conduct account reconciliations to ensure financial accuracy. Submit monthly returns to the LRA punctually. Assist with payments to suppliers and perform reconciliations for creditors and debtors. Support the preparation of payroll and ensure timely salary payments. 03/2012 – 04/2012 WORKSHOP ATTENDEE, BEDCO Maseru, Lesotho Participated in a two-week workshop focused on SMMEs (Small, Medium and Micro Enterprises) project management and business control strategies.

University of Free State Bachelor Degree Investment management and Banking Qualification obtained Three years National University of Lesotho Diploma in Business management Pass with distinction Three years

Amadeus Citrix Gui World tracer Sage 300 Microsoft word spread sheet excel pastel power point database typing ticketing and fares airline tickets issuance reservations bookings check-in boarding luggage processing ground equipment serviceability loading and offloading baggage customs and immigration documentation flight figures documentation claims processing tax application administration reports production premium receipting new entrants capturing salary information updating document filing document scanning client query handling monthly tax return filing bank reconciliation assistance balancing account books account reconciliation cash inflow and outflow recording inventory requisition supplier payment assistance creditors and debtor reconciliation monthly payroll preparation salary payment SMMES project management business management and control Initiative Motivation Ability to perform under pressure Team player Honest Well-disciplined Fairness Independence Responsibility Mentor Innovative Leadership Planner Research Data gathering Good communication skills Team work Problem solving Friendly Approachable manner Customer Support Sales

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I was working at AIRLINK MASERU as a Passenger Handling Agent, I have vast 7 years’ experience in accounting, customer service and administration role, I am able reconciles financial discrepancy, secure financial information and prepares annual financial statement for the project. Please check my CV for clarification. I have excellent communication and team working skills and would love to be in a position to apply my skills and knowledge in a larger company with a great reputation and high profile as yours. I feel surely that I would be an excellent fit and provide your customer with a reliable and effective service.