Resume SALES MANAGER in Kenya Nairobi

Healthcare Customer Support Specialist (Remote) Healthcare Services Communicated effectively to identify needs and recommend appropriate solutions. Conducted detailed consultations to understand requirements and provide suitable options. Maintained accurate CRM records, tracking interactions, follow-ups, and outcomes. Guided users through onboarding processes, ensuring smooth account setup and service use. Managed high-volume communication via phone, email, and messaging platforms. Achieved performance metrics in satisfaction, response time, and resolution efficiency. Collaborated with internal teams to complete assigned tasks and meet business goals ustomer Care Officer Tusksy Supermarket, Kenya 2014 – 2021 Delivered excellent front-line support and handled inquiries professionally. Identified needs and recommended suitable products and services. Supported in-store sales activities and promotional campaigns. Maintained accurate records and ensured proper documentation of interactions. Worked closely with supervisors and team members to complete assigned tasks. Contributed to improved satisfaction and overall sales performance. Intensive Care Unit Nurse Gertrude’s Children’s Hospital 2022 – 2025 Demonstrated strong communication through interaction with patients and families. Maintained professionalism and composure in high-pressure situations. Assessed needs quickly and provided appropriate responses and solutions. Built trust and credibility—skills directly transferable to sales environments.

2019-2020 ST CATHRINES MCAULEY NURSING SCHOOL-HIGHER DIPLOMA IN NURSING

Communication and Needs Assessment Sales Conversion and Closing Techniques Real Estate Object Selection (Needs-Based Matching) CRM System Management and Documentation Task Execution and Supervisor Coordination Customer Retention Professional Presentation and Communication Skills Remote Work and International Environment Adaptability Results-Oriented Performance Tracking

-

TECHNICAL SKILLS CRM Systems Google Workspace Data Entry and Reporting Email, Phone, and Messaging Communication Tools PROFESSIONAL ATTRIBUTES Excellent Communication and Interpersonal Skills Presentable, Professional, and Confident Highly Results-Oriented and Target-Driven