Experience:
5 years experience in customer service, 5 years experience as Delivery Driver and 3 years experience in Social work
Education:
B.Sc. Statistics Nasarawa State University, Nasarawa State
Skills:
Call Centre Operations & Supervision
Customer Service & Complaint Resolution
Logistics & Delivery Operations
Social Support & Client Assistance
Farm Labour & Crop Handling
Scheduling & Calendar Management
CRM & Cloud-Based Software
Data Entry & Documentation
Team Leadership & Training
Operations Monitoring
Email & Phone Communication
Problem-Solving & Multitasking
Appointment Coordination
Records & Information Management
Additionally:
Cover letter
Dear Hiring Manager,
I am applying for the Customer Service Specialist position.
I recently worked remotely in the United States for Midlands Neurology & Pain Associates, handling inbound and outbound patient calls—including scheduling, treatment inquiries, follow-ups, reminders, and concern resolution. This role strengthened my skills in clear communication, empathy, confidentiality, first-contact resolution, and remote work efficiency.
I am eager to bring my U.S. healthcare customer service experience and dedication to professional, patient-focused support to your team.
Thank you for your consideration. I am available for an interview at your convenience.