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WORK EXPERIENCE 09/2025 – 02/2026 Learning and Development Senior Specialist, Transpioeers Cairo, Egypt Conducted comprehensive training needs analyses across departments to pinpoint skill gaps. Partnered with department heads to identify critical skills gaps and future capability requirements. Analyzed performance data to establish learning priorities effectively. Designed impactful training programs encompassing technical skills, soft skills, and leadership development. Developed engaging training materials, including content, manuals, and elearning modules. Delivered in-house workshops and training sessions facilitating employee engagement. Managed relationships with external trainers and vendors to enhance training offerings. Oversaw training records, reports, and documentation to ensure compliance and transparency. Developed and implemented assessment tools to evaluate training efficacy effectively. Administered LMS platforms, ensuring timely content updates and optimal user experience. Supported digital learning transformation by incorporating modern learning technologies into training strategies. Assisted in the design and implementation of leadership and talent development programs. Provided strategic guidance to employees on learning paths and development plans. Prepared detailed training status reports and progress updates for management review. 10/2023 – 01/2025 HR Business Partner (L&D mainly), Ministry of Planning, Economic Development and International Cooperation Cairo, Egypt Assisted the Advisor to the Minister in coordinating team activities and strategic initiatives. Identified employee training needs in collaboration with various departments to cultivate a concise inventory of training requirements. Managed the agenda and calendar for the Advisor, coordinating effectively with teams and the minister. Facilitated organizational coordination for the Advisor ’s activities, ensuring seamless operations. Analyzed organizational needs and developed targeted learning strategies to meet developmental and cultural requirements. Coordinated and supervised staff attendance and external missions, ensuring organized logistics. Maintained strong relationships with local stakeholders, authorities, and representatives of international donors and NGOs. Developed and updated contact lists to ensure efficient communication and coordination. Designed and delivered e-learning courses and workshops in collaboration with training providers to enhance skill development. Reviewed and analyzed training feedback to identify areas for ongoing improvement. Prepared assistance for missions from the Advisor, ensuring all necessary documentation and logistics were in place. Drafted letters, memos, and meeting minutes to effectively communicate key decisions and actions. Ensured timely follow-up and compliance with deadlines and processes for departmental initiatives. Participated in managing communication tasks and visibility within the organization. Served as the training coordinator, enhancing learning initiatives led by the Advisor. 01/2023 – 09/2023 Customer Service, Concentrix Cairo, Egypt Responded to incoming calls and inquiries from customers in a professional and friendly manner. Provided accurate and comprehensive information regarding products and services. Troubleshot customer issues, diagnosed root causes, and formulated effective solutions. Documented customer interactions meticulously, maintaining accurate records within the system. Collaborated with team members and interdepartmental colleagues to drive customer satisfaction. Executed follow-ups with customers to ensure timely resolution of issues. Surpassed performance metrics, including customer satisfaction scores and call handling times. Educated non-technical customers on the operational functionality of electronic devices. Addressed complaints and inquiries related to post-warranty repairs and technical challenges. Communicated in a professional, friendly, and customer-centric manner, prioritizing service quality. Input data efficiently, ensuring clarity and accuracy in record keeping. Recommended solutions that aligned with customer needs, contributing positively to sales targets. 10/2020 – 11/2022 Learning and Development Manager, Marketing Home Group Riyadh, KSA Performed Training Needs Analysis (TNA) and Gap Analysis, showcasing proficiency in aligning outcomes with strategic departmental objectives. Identified and addressed organizational needs through the development of tailored Learning strategies. Assessed training needs via surveys, employee interviews, and consultations with management. Designed and implemented robust learning and development policies, ensuring alignment with current and future business requirements while fostering employee engagement. Contributed to creating, facilitating, and evaluating training programs across a variety of topics, such as leadership and organizational development. Executed Gap Analysis and Mystery Shopper assessments to measure current versus desired states for enhancing organizational performance. Designed and evaluated training materials, including activities, assessments, and attendance tracking procedures. Collaborated with Sales management to gather insights on customer and staff feedback, informing the development of effective training resources. Developed and executed induction programs for new hires and refresher training for existing employees. Constructed and finalized learning resources, conducting preparatory sessions for staff to acquire necessary approvals and feedback from management. Created and implemented rewards, recognition, and certification programs to motivate and acknowledge employee achievements. Delivered diverse training programs in both physical and virtual settings, utilizing platforms like Microsoft Teams and Kahoot. Reviewed training feedback comprehensively to identify continuous improvement opportunities. Implemented pre- and post-assessments to gauge knowledge and skills acquisition accurately. Monitored store sales performance, including identifying best-selling and underperforming items. Coordinated seasonal training and new product launches while facilitating programs in human resources and customer service fundamentals. Scheduled, tracked, and reported on associate training programs, certifications, and attendance records. 02/2020 – 06/2020 Learning and Development Specialist, Landmark Arabia Group, Home Centre Aligned with the operations team to monitor sales DSR and monthly performance reports for effective decision-making. Managed the development of career path initiatives (SMDP, IRTIQAA, SDP) and ensured adherence to processes. Scheduled and tracked associate training programs, managing attendance, and certifications meticulously. Conducted assessments of training needs through employee surveys, interviews, and instructor consultations. Developed, implemented, and evaluated L&D programs tailored to all production roles. Contributed to the development of training methods and programs across diverse subjects, including leadership and organizational development. Evaluated and facilitated external training opportunities, ensuring budget compliance and cost-effectiveness. Designed and created engaging online learning modules alongside course materials to enhance employee learning experiences. Administered the Learning Management System (LMS) for the brand in the northern region, including generating reports and announcements. Managed event planning and support initiatives to boost employee productivity through engagement activities. Implemented various training programs, both in-person and online, leveraging tools like Microsoft Teams and Kahoot. Evaluated audience feedback on training effectiveness, information delivery, and areas needing enhancement. Executed pre- and post-assessments to evaluate the acquisition of knowledge and skills accurately. Monitored sales for best and poor-selling items, ensuring targeted training responses were provided throughout the seasonal and product launch periods. Conducted orientation sessions for new hires and ensured compliance with probation requirements through effective induction processes. Created and organized induction plans for new managers to facilitate their onboarding experience. Led the management of specific L&D requirements to ensure training quality met predefined standards. Tracked associate training programs comprehensively, including attendance and certifications. Reviewed and analyzed feedback from training to continuously improve program offerings. 09/2017 – 01/2020 Training & Communication Specialist, Gulf Marketing Group, Nike Jeddah, KSA Led the training initiatives for sales staff, supervisors, store managers, visual merchandising teams, and wholesale partners, elevating overall performance. Conducted orientation programs for newcomers and ensured they received necessary updates during their probationary periods to foster quick integration into the company culture. Trained, developed, coached, and mentored new employees in alignment with Nike’s corporate culture. Created and coordinated induction plans tailored for new managers joining the organization. Managed all specific Learning and Development (L&D) requirements, ensuring compliance and quality in training delivery. Evaluated the efficacy of development plans, assisting employees in maximizing learning opportunities available. Designed and facilitated e-learning courses, workshops, and other training sessions in collaboration with external training providers. Scheduled and tracked associate training programs meticulously, managing attendance and certifications effectively. Reviewed and acted upon audience evaluation feedback concerning training methodologies, delivery, and information value, identifying areas for improvement. Supported recruitment efforts, successfully onboarding over 400 store associates in compliance with Saudization and feminization goals. Conducted in-depth product knowledge training focused on both the features and benefits of running-related products, enhancing team competency. Managed and supported engaging events aimed at promoting productivity and employee satisfaction. Oversaw Nike's virtual training platform, customizing content for different stores and regions as needed. Developed and selected in-store trainers, curated training calendars, and conducted monthly development sessions while monitoring incentive programs. Organized special training events for product launches, incorporating interactive training methods to maximize participant engagement. Evaluated audience feedback post-training to refine training approaches and knowledge transfer effectiveness. Executed assessments before and after training to evaluate knowledge retention and skills development accurately and implemented sales monitoring for both best and slow-moving products. 07/2016 – 08/2017 Customer Service - Trainer, Vodafone Responded promptly to customer inquiries through phone, email, and chat, ensuring high levels of accuracy and timeliness. Identified customer needs effectively, assisting them in utilizing specific features to optimize their experience. Updated internal databases with information concerning technical issues and constructive discussions with customers. Monitored and addressed customer complaints through social media platforms to facilitate resolution. Shared effective workarounds and feature requests with team members to enhance service offerings. Assisted in training junior customer support representatives to bolster team effectiveness. Enhanced existing training materials or developed original documentation for more effective learning outcomes. Provided comprehensive Customer Service and technical knowledge training for new employees, ensuring they understood core offerings. Reviewed training materials for consistency and effectiveness across training sessions. Utilized a variety of training tools to enhance learner engagement, including user guides, videos, tutorials, and e-learning modules. Collaborated with vendors to ensure timely delivery of high-quality training content while staying within budget constraints. Evaluated the effectiveness of training programs and tracked participant progress, providing necessary communications to respective managers. Assessed audience feedback regarding training effectiveness and documented suggestions for improvement.

12/2023 – Present AASTMT-The Arab Academy for Science, Technology and Maritime Transport MBA, Master of Business Administration, Strategic Management “Major” Cairo, Egypt 04/2016 – 04/2017 American University in Cairo Diploma - Human Resources Management, HR Cairo, Egypt 08/2011 – 05/2014 Ain Shams University, Faculty of Commerce Bachelor Degree, Accounting Cairo, Egypt

Adaptive Learning Instructional Strategies Organizational Development Training Delivery Needs Assessment E-Learning Employee Engagement Coaching and Mentoring Staff Training New Employee Training Training Material Development LMS platforms Digital learning transformation Talent development programs Performance-focused training Retail learning framework Capacity-building project Human Capital Strategy Learning Management System (LMS) Management Product Knowledge Training Virtual Platform Management Trainer Development Time Management Communication Teamwork Problem Solving Leadership Attention Detail Productivity Performance Mentoring Cross-functional Team Development Customer Service Sales Management Collaboration Reward and Recognition Programs Event Management Recruitment Support Audience Evaluation & Feedback

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Adaptive Learning Instructional Strategies Organizational Development Training Delivery Needs Assessment E-Learning Employee Engagement Coaching and Mentoring Staff Training New Employee Training Training Material Development LMS platforms Digital learning transformation Talent development programs Performance-focused training Retail learning framework Capacity-building project Human Capital Strategy Learning Management System (LMS) Management Product Knowledge Training Virtual Platform Management Trainer Development Time Management Communication Teamwork Problem Solving Leadership Attention Detail Productivity Performance Mentoring Cross-functional Team Development Customer Service Sales Management Collaboration Reward and Recognition Programs Event Management Recruitment Support Audience Evaluation & FeedbackAa