hotel .waiter, office assitant
Restaurants - Cafes - Hotels
Experience:
1. Internship Experience
During my time at Best Show, I provided English language support to several Chinese students. Focusing on vocabulary and grammar challenges, I successfully improved their English proficiency by 30% through customized teaching strategies
.2. Volunteer Experience
Participated in English language promotion and education projects for people with disabilities at the Qingyang City Work experience
Disabled Persons' Federation in Chengdu, Sichuan Province. Through this experience, I actively advocated for the importance of English education and enhanced the English skills and confidence of people with disabilities.
3.During my internship as a trainee at an IHG hotel, I assisted the training team in developing and implementing a new employee onboarding training plan, improving new employee onboarding efficiency by 15%.
I participated in organizing multiple internal training courses covering customer service standards and hotel operational processes, receiving unanimous praise from participating employees and supervisors.
I assisted in optimizing training materials and processes, improving the systematic nature and practicality of the training content, and providing reference templates for subsequent training work.
4 During my internship at the Hilton Hotel's front desk, I independently handled daily operations such as front desk reception, check-in, and check-out, serving an average of over 30 customers per day.
I assisted in handling customer inquiries and complaints, improving customer satisfaction scores by 10% and earning a nomination for "Service Star of the Month."
I collaborated with the team to complete peak holiday reception tasks, ensuring efficient and orderly front desk operations,
with no service delays or customer complaints.
Education:
Cache Level 3 Diploma in Main Forest School Practice in Children and Young People's Settings (7-16 years) introduces the philosophy and
principles of forest school practices, equips participants with practical skills for safely sharing outdoor activities with children, risk
assessment and safety procedures, and pedagogical insights into nature-based learning and child-led exploration. It designs nature-inspired
The Edulink Academy ATHE Diploma program (Level 3) focuses on business principles and the legal environment, further deepening During my time at USCI High School (an online American high school), I mastered knowledge across all subjects, achieving an average grade of 91% and a GPA of 3.6, demonstrating solid academic ability and excellent time management skills.
WorldTesol Academy (August 20, 2025 - January 22, 2026) offers a Level 5 diploma in TESOL, providing a systematic study of teaching
methods and theories of English as a second language, laying a solid foundation for future careers in language education. The course delves into and masters several core teaching principles, including those for classroom management, adult learner instruction, English grammar instruction, language skills instruction, online instruction, and instruction for young learners. These principles can be flexibly applied to different teaching scenarios to enhance teaching effectiveness and learning experience.
The PearsonBTEC Diploma program at Southern College London (April 16, 2024 to July 30, 2025) focuses on Management and
Leadership (Level 4 Diploma and Level 5 Certification in Management and Leadership). The course delves into areas such as building effective working relationships, personal and professional development, organizational business planning, human resource management,
budget control, and business strategic planning, providing a solid theoretical foundation and practical skills.
understanding of business operations and legal frameworks.
activities tailored to the age characteristics of children and adolescents, meeting their needs and desires.
Through Sophialearning credit courses (September 2024 to September 2025), I successfully earned 30 credits, covering fields such as calculus, college algebra, environmental science, basic statistics, basic chemistry, and microeconomics, which added a solid mathematical and scientific foundation to my academic background.
I pursued advanced studies in Hotel Management at the Open University of China (March 2021 to December 2024), specializing in key areas such as hotel operations, customer service, and marketing, and dedicated myself to deepening the integration of theoretical knowledge and
practical skills. Through active participation in on-campus and off-campus practical activities, such as hotel service simulations and market research, I significantly improved my practical skills and problem-solving abilities. In class discussions, I frequently offered innovative insights, strengthening my analytical and critical thinking. Collaborating with classmates from diverse backgrounds honed my teamwork skills
and expanded my cross-cultural communication abilities.
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Skills:
1. Achieved excellent scores in the PTE Academic English test: Listening 51, Reading 44, Speaking 45, and Writing 57, demonstrating comprehensive English language proficiency.
2. Passed the LanguageCert ESOL B2 exam, achieving B2 level in all modules (Listening, Reading, and Writing), demonstrating solid English application skills.
3. Successfully passed the Trinity College London Grade 7 Speaking exam, showcasing fluent English English test proficiency speaking and communication skills.
took the OMPT online entrance exam for Mathematics (Mathematics A grade) and achieved an average score of 68% in Algebra, Numerical Mathematics, Quadratic Equations and Functions, demonstrating a strong mathematical foundation and analytical skills.
In my GCSE equivalent exams, I achieved Grade 5 in Basic Mathematics, Grade 4 in English Language, Grade 5 in Science, and Grade 6 in Biology, showcasing well-rounded academic abilities and learning outcomes.
Additionally:
Summary
I am a diligent and highly motivated individual with a multidisciplinary background in education, business management, and hospitality. I possesses strong interpersonal and communication skills, enabling him to collaborate effectively within diverse teams and maintain professional relationships in multicultural environments.
I holds a Level 5 Diploma in TESOL and has demonstrated practical teaching experience, successfully enhancing students’ English proficiency through structured and adaptive instructional approaches. My solid command of everyday English and cross-cultural communication skills allow to engage confidently with international colleagues and learners.Academically, I have established a comprehensive foundation across management, leadership, hospitality, and quantitative disciplines, supported by a strong academic record, including a GPA of
3.6. My educational experiences reflect a commitment to both theoretical understanding and practical application.