Resume Customer Service in Thailand Bangkok

USAA (Remote) Insurance Inbound Specialist June 2023 – Present • Resolve high-volume inbound customer inquiries, consistently maintaining high satisfaction and performance scores • Analyze customer needs and policy details to deliver accurate, efficient solutions in complex situations • Build trust with clients through active listening, clear communication, and problem resolution • Identify opportunities to recommend relevant products and services, contributing to revenue growth • Maintain strict compliance with company policies and insurance regulations ⸻ TSYS – McDonough, GA Senior Fraud Analyst – Dispute Resolution Sept 2015 – June 2021 • Conducted detailed investigations of disputed transactions, supporting financial institutions in fraud resolution • Resolved complex chargebacks while adhering to strict regulatory timelines and compliance standards • Acted as liaison between customers, merchants, and financial institutions to drive efficient dispute resolution • Reduced financial risk and company losses by ensuring accuracy and thorough analysis of claims • Delivered high-quality customer support, improving client satisfaction during sensitive fraud cases ⸻ Catamaran – Lisle, IL Pharmacy Technician – Team Lead Sept 2012 – Aug 2015 • Led daily workflow operations, ensuring accuracy in prescription processing and insurance billing • Collaborated with healthcare providers and pharmacies to resolve claims and authorization issues • Processed prior authorizations and appeals, ensuring compliance with healthcare regulations • Verified ICD-9/ICD-10 codes and maintained accurate patient records in digital systems • Strengthened team communication and efficiency through leadership and process improvement

Insurance License – Property & Casualty Westinghouse Career Academy, Chicago, IL

Customer Support & Client Relations • Fraud Analysis & Risk Mitigation • Conflict Resolution & Problem Solving • Regulatory Compliance • Microsoft Office (Word, Excel, PowerPoint) • Remote Work & CRM Systems

English

Results-driven Customer Support and Operations Specialist with 8+ years of experience delivering high-quality service in remote and fast-paced environments. Skilled in resolving complex customer issues, analyzing data to drive solutions, and building strong client relationships. Proven ability to exceed performance metrics, reduce risk, and enhance customer satisfaction across insurance, financial services, and healthcare sectors.