Manager - Secretary - Communication
Experience:
As a client-focused professional with extensive experience in leading customer service, relationships cultivation, process improvements, business performance management, and process automation through state of the art technology.
I’m at my best when I’m continually tackling complex problems, providing solutions to clients’ concerns, uncovering new insights, creating new business opportunities, and driving a team of diverse perspectives towards a unified vision. And I’m quite passionate about finding a way to do all of this while helping people along the way.
With my refined skill set, I bring customer centric mindfulness that enables organization to innovate and thrive. Throughout my career, I have been driven by intellectual curiosity to uncover customers’ pain point and identify a strategic solutions.
Known for outstanding and unique ability to communicate directly with clients to assess client needs, determine most effective solutions, and facilitate strong client relationships. A bilingual professional who’s able to communicate effectively with clients in order to resolve issues in a timely manner while building client trust and confidence.
Accomplishments:
Won “Service Excellence Award” for best customer relation in Kuwait for year 2017.
Reduce staff turnover by 15% and deliver 50% increase in on-time resolution of customer related issues.
Digitalized 50% of patient interaction with focus on how to deliver positive results and help customers reach their goals.
Decrease patients waiting time in OPD area by 35% and as a results boost satisfaction by 40%.
Improved customer complaint resolution approach and enhanced workflow efficiency by 20%.
My Specialties:
Customer Service, Client Relations, Customer Relations Management (CRM), Employee Training & Development, Strategic Planning, Cross-Departmental Collaboration, and Interpersonal Communication, Customer Success, Customer Satisfaction, Customer Retention, Operations Management, Problem-Solving, Account Management, Process Improvements, Solutions Implementation, Transformative Leadership, Revenue Maximization, Change Management
Education:
Faculty of science
Skills:
Customer relation
Operation
Project management
Communication
Additionally:
As a client-focused professional with extensive experience in leading customer service, relationships cultivation, process improvements, business performance management, and process automation through state of the art technology.
I’m at my best when I’m continually tackling complex problems, providing solutions to clients’ concerns, uncovering new insights, creating new business opportunities, and driving a team of diverse perspectives towards a unified vision. And I’m quite passionate about finding a way to do all of this while helping people along the way.
With my refined skill set, I bring customer centric mindfulness that enables organization to innovate and thrive. Throughout my career, I have been driven by intellectual curiosity to uncover customers’ pain point and identify a strategic solutions.
Known for outstanding and unique ability to communicate directly with clients to assess client needs, determine most effective solutions, and facilitate strong client relationships. A bilingual professional who’s able to communicate effectively with clients in order to resolve issues in a timely manner while building client trust and confidence.
Accomplishments:
Won “Service Excellence Award” for best customer relation in Kuwait for year 2017.
Reduce staff turnover by 15% and deliver 50% increase in on-time resolution of customer related issues.
Digitalized 50% of patient interaction with focus on how to deliver positive results and help customers reach their goals.
Decrease patients waiting time in OPD area by 35% and as a results boost satisfaction by 40%.
Improved customer complaint resolution approach and enhanced workflow efficiency by 20%.
My Specialties:
Customer Service, Client Relations, Customer Relations Management (CRM), Employee Training & Development, Strategic Planning, Cross-Departmental Collaboration, and Interpersonal Communication, Customer Success, Customer Satisfaction, Customer Retention, Operations Management, Problem-Solving, Account Management, Process Improvements, Solutions Implementation, Transformative Leadership, Revenue Maximization, Change Management
