Resume Technical Support Engineer in India Bengaluru

Handled L2 production support for enterprise applications, ensuring high availability and minimal downtime. Managed incidents and resolved complex technical issues within SLA. Performed log analysis, root cause identification, and implemented permanent fixes. Collaborated with development, infrastructure, and DevOps teams for faster resolution. Worked with ITIL practices including Incident, Problem, and Change Management. Focused on system stability, user support, and continuous learning of new tools and technologies.

I pursued my bachelors in presidency university, India, Specialized in computer science engineering.

Java (Core Java, Java 8), OOP, Collections Framework, Exception Handling, Multithreading (basic), Spring Boot, REST API Development, Maven, Hibernate/JPA (basic), SQL (Joins, Subqueries, Group By), Database basics, L2 Support, Incident Management, Production Support, Troubleshooting, Log Analysis, Debugging, Root Cause Analysis (RCA), Monitoring Systems, Linux, Bash Scripting (basics), File Permissions, AWS (basic), CI/CD (Jenkins basics), Deployment concepts, Git, GitHub, Postman, Eclipse/IntelliJ, Problem Solving, Adaptability, Team Collaboration, Communication

English

I am an experienced L2 Application / Technical Support Engineer with 2.11 years of experience supporting business-critical applications in production environments. In my current role, I handle production incidents, service requests, and change requests, ensuring system stability and high availability while consistently meeting SLA commitments. I regularly analyze real-time logs using Linux tools and PuTTY, troubleshoot issues at both the application and database levels, and work closely with development teams to debug, test, and deploy fixes. My responsibilities also include executing SQL queries for data validation and issue resolution, performing root cause analysis (RCA) for major incidents, and documenting recurring issues to prevent future occurrences. I actively use Jira for incident, problem, and change management, collaborating with onshore and offshore teams to ensure faster resolution of production issues. In addition to my production support experience, I completed a 3-month internship as a Web Developer, where I worked on backend development using Java, Spring Boot, REST APIs, and relational databases. During this period, I gained practical experience building backend services and understanding microservices-based application architecture. With a strong foundation in application support and backend technologies, I am looking for opportunities where I can contribute to reliable production systems while continuing to grow my technical expertise in backend development and modern application architectures.