Experience:
Receptionist / Guest Relations Assistant Apr 2023 – Sep 2025
Crown Casino | Chreythom, Cambodia
•Delivered high-quality front desk service to a diverse international guest base in a fast-paced casino resort environment
•Managed check-in/check-out procedures, handled guest inquiries, and resolved complaints to ensure positive experiences
•Processed transactions accurately, including cash and digital payments, while strictly adhering to company compliance policies
•Coordinated with housekeeping, security, and management teams to ensure seamless daily hotel operations
•Built lasting guest relationships resulting in repeat visits and positive feedback
Sales Assistant Sep 2022 – Apr 2023
SRVA Education | Gurgaon, India
•Engaged prospective clients to explain educational offerings and generate qualified leads
•Supported sales targets through proactive follow-ups and strong client communication
Developed transferable skills in customer handling, objection resolution, and CRM coordination
Education:
EDUCATION
Bachelor of Science (BSc) 2019 – 2022
Bikaner University | Rajasthan, India
Skills:
Front Desk Operations • Guest Check-In/Check-Out • Customer Service • Complaint Resolution
Cash Handling & Payments • Team Coordination • Multicultural Communication • Problem Solving
Additionally:
Hospitality professional with nearly 3 years of experience in front desk operations and guest relations at an international casino resort. Proven ability to deliver exceptional service to multicultural guests, handle high-volume transactions, and resolve issues efficiently. Fluent in English and Hindi. Seeking a Front Desk Associate role where strong interpersonal skills and operational experience can drive guest satisfaction.
