Experience:
6 Yrs In Customer Support Service Under Smart City Project In Punjab , India
Skills:
Developing a deep understanding of the company's products, services, and policies to provide accurate information and guidance.
Basic skills in using computer systems, including fast typing and navigating common office software like Microsoft Word or Excel.
Ability to use Customer Relationship Management (CRM) software (e.g., Salesforce, Zendesk, HubSpot) to document interactions, track tickets, and retrieve customer records.
Handling multiple tasks simultaneously, such as taking detailed notes and navigating system screens while continuing a natural conversation with a customer.
Balancing speed and quality to meet service level agreements (SLAs) and manage high call or ticket volumes efficiently
Additionally:
The ability to articulate information concisely and accurately, whether speaking on the phone or writing emails and chat messages
Staying calm and professional when dealing with frustrated, confused, or angry customers without taking their negativity personally.
