Experience:
India Health Link June 2025 - Oct 2025
Customer Support & Kiosk Operations Executive
Handled daily kiosk operations by screening patients and promoting
services at mall and work location. Assisted field engineers with both onground and remote support, while delivering product demonstrations to customers across the NCR region. Provided end-to-end customer support, ensuring client satisfaction and smooth service delivery.
Excitel Broadband Private Limited Jan 2024 - Feb 2025
CAF Processing Agent
I efficiently handle customer applications for broadband services, ensuring accuracy and completeness. With meticulous data entry, I maintain high standards of integrity and confidentiality. I review documentation to ensure compliance and communicate effectively with customers for clarifications and updates on their applications.
JAI Sidhi Enterprises Private Limited Nov 2022 - Oct 2023
Back office coordinator
As a loan officer, I contact customers to explain Personal Loans (PL) and Business Loans (BL). I validate customer information via phone calls, maintaining consistency with documents. Regular follow-ups keep customers updated until loan disbursement. I prepare daily MIS reports on tasks and activities. Additionally, I efficiently log files on NBFC Bank portals like Aditya Birla, Fullerton, HeroFinCorp, and LenkingKar.
Delhi Wall Mall Oct 2020 - Oct 2022
Back Office Executive
I handle customer inquiries and concerns on pricing and product, using negotiation skills to influence decision-makers. I approve new product prices and promotions and build strong client relationships to grow business networks. Additionally, I train new employees on company policies and effective sales techniques.
Education:
NAV JEEVAN ADARSH PUBLIC SR. SEC. SCHOOL
High School Certificate (CBSE) (2013)
BOARD OF OPEN SCHOOLING AND EDUCATION (SIKKIM)
Senior Secondary School Certificate (B.O.S.S.E) (2024)
Skills:
Market Trend Understanding
Problem-Solving
Strong Communication
Sales Team Training
Computer Literacy
Team Work
Time Management
Quick Learner
Basic Excel & Google Sheet
Basic Canva
