Experience:
IT SUPPORT SPECIALIST / SYSTEMS SUPPORT YOAPP PVT LTD
Delivered Level 1 & Level 2 IT support to end users, resolving hardware, software, and network-related issues
both onsite and remotely
Administered Linux and Windows systems, including user account management, permissions, updates, and
system hardening
Installed, configured, and maintained servers, workstations, printers, and networking equipment
Managed web hosting environments and VPS servers, ensuring high availability, security, and regular
backups
Deployed and supported ERP systems (ERPNext / Frappe Framework), providing technical support and
system maintenance
Configured DNS records, SSL certificates, firewalls, and VPNs for secure production environments
Performed system monitoring, troubleshooting, and incident resolution to minimize downtime
Documented technical procedures and provided user training to improve IT adoption and reduce repeat
incidents
Education:
BACHELORS DEGREE IN INFORMATION SYSTEMS
Skills:
Technical Skills
Operating Systems: Linux (Ubuntu, CentOS), Windows | Support Tools: Ticketing systems, user support,
troubleshooting | Security: Access control, patching, vulnerability mitigation | Servers & Infrastructure: Linux
Server Administration, Monitoring, Backups | Linux Server Administration (installation, configuration, patching)
| System monitoring, backups, and uptime management | Networking TCP/IP fundamentals ( Network
troubleshooting and diagnostics (LAN/WAN)
Software Development
RESTful API consumption and integration | Documentation and technical reporting | Web hosting and
deployment environments | Containerization: Docker (build, run, manage containers) | GraphQL (basic usage)
| Progressive Web Applications (PWA) | Programming: JavaScript, TypeScript, React, Next.js, Python
