Experience:
“I have experience providing IT support in both user-facing and technical environments, where I handled troubleshooting for hardware, software, and network-related issues. My day-to-day responsibilities included resolving help desk tickets, supporting end users with system access problems, installing and configuring software, and maintaining devices like laptops, printers, and mobile equipment.
I regularly worked with tools such as remote desktop applications to assist users, and I followed structured troubleshooting methods to diagnose issues efficiently. I also supported basic network tasks, including IP configuration, connectivity checks, and resolving DNS-related problems.
In addition, I contributed to documentation by creating user guides and updating internal knowledge bases, which helped reduce repeat issues and improve response time. I also paid close attention to security best practices, such as managing user permissions and identifying potential risks during support tasks.
Overall, my focus has been on delivering timely solutions, clear communication with users, and minimizing downtime.
Additionally:
Management and customer service/ Driving
