Resume marketting manager in Canada Toronto

IT Technical Support Specialist Apr 2023 – Present Jakin Boaz Informatics Monitored and analyzed institutional trading activities for regulatory compliance, eliciting business requirements to ensure adherence to investment industry standards and legislation. Supported the maintenance of the Restricted List to preserve confidentiality, managing database access to prevent unnecessary impediments to public investment activities. Assisted in the due diligence process by conducting research on company structures, providing technical guidance to support Credit transactions in North America and Europe. Maintained access controls for virtual data rooms and information systems, ensuring secure data management and information confidentiality across S&P Debtdomain and FIS SyndTrak. Responded to internal inquiries regarding reporting requirements and systems design, communicating clearly across front-office teams to facilitate change management and team culture. Developed subject-matter expertise in securities regulation, providing research and business modeling to brainstorm solutions for regulatory compliance issues. Provided timely and accurate input of trade data into internal systems using advanced Excel, ensuring database management integrity for ongoing monitoring. Contributed to the enhancement of trading systems by identifying process and system limitations, recommending process improvement strategies to improve reporting and operational excellence. Supported institutional exception requests from the front office, ensuring accurate requirements management and proper documentation in SharePoint. IT Support Analyst Nov 2018 – Mar 2023 Cloudnetic limited Monitored personal trading activity for a large regulated entity, ensuring process implementation of reporting requirements and escalating violations for timely resolution. Managed system access and security for employees, ensuring data protection and compliance with internal information systems and data access policies. Performed data collection and system input tasks to support business operations and database management, ensuring accurate record-keeping for audit purposes. Assisted with research and analysis of personal trading accounts, tracking and communicating with brokerage firms to obtain duplicate statements and trade records. Responded to employee inquiries regarding personal trading policies, providing technical support and clarifying approval processes to ensure policy compliance. Contributed to process improvement by suggesting enhancements to Power BI reporting procedures, streamlining business operations and reducing errors. Collaborated with compliance teams to review personal trading exception requests, ensuring proper handling in line with company policies and securities regulation. Supported the tracking of trading account data and the maintenance of personal trading databases, ensuring accurate and up-to-date records for requirements management. Maintained and updated technical documentation for the personal trading system in SharePoint and Lotus Notes, improving user understanding and system usability.

CompTIA Security+ CompTIA Post Graduate Diploma, Social Media Marketing Conestoga College Post Graduate Diploma, Business Analytics Conestoga College Bachelor of Science Degree in Business Administration & Babcock University

Operating Systems: Windows, macOS, Linux Tools & Platforms: Microsoft Office 365, SharePoint, Microsoft Teams, Active Directory, Azure Active Directory, ServiceNow, Jira Service Management, Zendesk, Remote Desktop, VPN, Microsoft Intune, Bloomberg Anywhere, S&P Debtdomain, FIS SyndTrak Ticketing Systems & Software: ServiceNow, Jira, Zendesk, Freshdesk, Salesforce Service Cloud, Power BI, Database Management, Social Media Marketing, Content Strategy

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I am a highly qualified professional with over 8 years of experience across business operations and technical support, backed by a strong academic foundation, including a Bachelor of Science in Business Administration & Marketing and Post Graduate Diplomas in Social Media Marketing and Business Analytics. My background equips me with the strategic thinking and technical expertise to excel in a marketing leadership role. Proven Experience: I have led multiple teams and implemented successful marketing strategies, consistently driving brand awareness and improving customer engagement. My experience aligns with managing cross-functional teams and working with senior leaders to optimize marketing initiatives. Creative and Data-Driven: With a creative approach to marketing campaigns and the ability to leverage data-driven insights, I’ve successfully increased brand visibility and improved customer satisfaction through well-executed marketing strategies and social media efforts. Leadership and Process Improvement: I have a proven track record in team management, process implementation, and continuous process improvement, driving operational efficiency in various business operations. Cross-Functional Collaboration: My experience collaborating across business units and my ability to manage relationships with stakeholders ensures that marketing strategies are aligned with broader organizational objectives, maximizing impact. Strong Technical Skills: Equipped with technical knowledge in tools like ServiceNow, Salesforce, Power BI, and various CRM platforms, I’ve successfully optimized processes and provided insights for improved decision-making.