Experience:
Customer Service cum Call Center Agent
Education:
Bachelor of Science in Education
Skills:
TECHNICAL SKILLS
CRM Tools (HubSpot, Lusha)
Google Workspace (Docs, Sheets, Drive)
Data Entry & Record Management
ChatGPT
Time Management & Multitasking
Problem-Solving & Adaptability
Team Collaboration
Additionally:
Results-driven Customer Service and CRM professional with over 17 years of experience in the UAE across automotive, retail, and telecom industries. Proven ability to manage high-volume customer interactions, resolve escalations, and maintain strong client relationships. Also experienced in childcare and education support, with strong communication, organization, and classroom assistance skills. Seeking to contribute to a reputable organization in customer service or education support roles.
CORE COMPETENCIES
Customer Service Excellence
CRM Systems & Call Handling
Complaint Resolution & Escalation Management
Customer Retention & Relationship Management
Sales Support & Upselling
Classroom Support & Child Supervision
Communication & Interpersonal Skills
