Computer support specialist
Handymen - Working specialties
Experience:
System Administrator at Devyani food industry limited.
Provided technical support by troubleshooting hardware, software, and network issues
Assisted staff and customers with system-related inquiries and service support
Maintained and monitored computer systems to ensure smooth operations
Handled customer inquiries and resolved issues professionally and efficiently
Ensured accurate data entry and proper record management
Collaborated with team members to improve service delivery and system performance
Customer service officer at Juhudi kilimo
Assisted customers with inquiries about products and services
Handled and resolved customer complaints in a timely and professional manner
Maintained accurate customer records and updated information in systems
Provided support through direct interaction, calls, or digital communication
Ensured a positive customer experience through effective communication and follow-up
Education:
The cooperative University of Kenya
Did a diploma in information technology
Skills:
Strong communication and interpersonal skills
Customer service and client handling
Problem-solving and troubleshooting
Computer literacy (Microsoft Word, Excel, Email)
Data entry and record management
Basic system administration and IT support
Time management and organization
Ability to work under pressure and meet deadlines
Attention to detail and accuracy
Teamwork and adaptability
Additionally:
Also did a certificate in cybersecurity through Cisco
