Experience:
Work Experience
Hamza M. Alderi Construction
Feb 2025 – Now
Sysadmin and Network Engineer
Migrated company email from GoDaddy to Microsoft 365 and configured all user accounts, backups, and admin settings
Administered 4 Windows Server 2019 machines with shared folders and role-based access for office-wide use
Managed biometric fingerprint system and coordinated registration individually with staff in Arabic and English
Drafted weekly IT reports and bilingual internal communications for staff and management
Configured and troubleshot wireless access points and switch-related connectivity issues
Administered OneDrive for Business and resolved syncing and access permission issues
Handled procurement for IT equipment including servers, access points, and networking gear
Provided remote and onsite support for Windows 11, Windows 10, Android, and iOS devices, including printer/scanner support
Organization, administration and troubleshooting for 4 domains.
Namaa Al Munawara
May 2020 – April 2021 | Nov 2022 – Nov 2023
IT Support Specialist
Performed network, software, and hardware troubleshooting for 40+ workstations
Installed, configured, and maintained laptops, printers, phones, and other devices for 80+ employees
Responded to IT support requests via email, phone, and remote access tools
Maintained smooth operation of office systems and assisted with user access and permissions
Independent Web Design
Freelance
Communicated directly with clients to define their needs and deliver custom websites
Built and structured website backends and databases
Managed photography and visual content for company branding and web presence
Salasel Roqi Tech
April 2017 – June 2018
Junior Software Developer
Developed Android applications and a Tetris-style game from scratch
Managed the entire development lifecycle independently
Designed UI graphics and performed visual polishing for mobile apps
Education:
Education
Arab Open University KSA, Medina
2018 – 2024
Bachelor’s Degree in Network and Security
Skills:
Technical Skills
Operating Systems: Windows XP/7/10/11, Windows Server 2019, Linux , macOS
Networking: Cisco, Mikrotik, Huawei, LAN/WAN troubleshooting/root cause analysis, Access Points, Switches
Cloud & Tools: Microsoft 365 (Exchange, OneDrive, backups), Remote support (RDP, AnyDesk)
Software & Languages: Java, Python, Zendesk, Microsoft Office (Excel, Word, PowerPoint)
Admin & Infrastructure: Active Directory, file sharing permissions, technical documentation
Other Skills: Basic photography and graphic design (freelance use)
Language skills:
Arabic
English
Additionally:
Professional Summary
IT Support Specialist and System Administrator with over 5 years of experience in troubleshooting, network management, and server administration. Skilled in Microsoft 365, Windows Server environments, and remote support tools. Proven ability to communicate effectively in both Arabic and English and deliver results under pressure in fast-paced environments.
