Handymen - Working specialties
Experience:
FREELANCE LUXURY BRAND EVALUATOR, CXG
Jan 2024 – Dec 2025
• Conducted rigorous quality assurance and customer experience audits for premier luxury brands to ensure compliance with global service protocols.
• Evaluated frontline staff execution, interpersonal engagement, and physical environment standards against elite luxury benchmarks.
• Analyzed the complete customer journey, from initial greeting to final transaction, mapping out areas of operational excellence and opportunities for enhancement.
• Compiled comprehensive feedback reports to refine service delivery and maintain premium brand prestige.
Education:
NELSON MANDELA UNIVERSITY
BA, ENGLISH LANGUAGE STUDIES & BUSINESS MANAGEMENT
2022
Skills:
Communication, Luxury Management, Detail-Oriented, Cultural Awareness, Proactive, Observational, Microsoft Office Suite
