Resume Business Development Manager / Customer Success Manager / IT Sales Specialist in Other countries

6 years of experience in B2B/B2C sales, business development, customer success, and account management within IT, SaaS, AI, and enterprise solutions. Experienced in full-cycle sales, client communication, international partnerships, CRM management, lead generation, negotiations, presentations, and long-term customer relationship management across EMEA, North America, and APAC markets. Worked with enterprise, mid-market, and public sector clients.

Master’s Degree in Information Systems and Technologies - Kharkiv National University of Economics (2023 - 2024) Bachelor’s Degree in Information Systems and Technologies - Kharkiv National University of Economics (2019 - 2023)

B2B Sales, Business Development, Customer Success, Account Management, SaaS Sales, CRM Management, Lead Generation, Negotiation, International Communication, Client Relationship Management, Presentation Skills, Atlassian Products (Jira, Confluence, JSM), ITSM, Pipeline Management, Cold Outreach, LinkedIn Outreach, Email Outreach, Strategic Communication, MS Office, Google Workspace, English Communication.

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English — Fluent Ukrainian — Native French — Advanced Experienced working with international clients and remote teams. Strong organizational, communication, and analytical skills. Fast learner, proactive, adaptable, and comfortable working in fast-paced environments.