Experience:
Virtual Assistant (Medical Billing) 01/2025 - Present
A2Z Medical Billing
Handled billing inquiries, insurance verification, and payment follow-ups for multiple patients daily
Delivered professional customer support and improved patient satisfaction through clear communication
Maintained accurate patient records while ensuring data confidentiality and compliance
Managed high-volume inquiries efficiently in a fast-paced remote environment
Customer Support Executive 09/2022 - 08/2024
Centranet Communications
Provided excellent inbound and outbound customer support, resolving issues with high first-call resolution rate
Consistently achieved excellent attendance and exceeded team performance targets
Improved customer satisfaction through professional communication and quick problem-solving
Handled multiple customer queries while maintaining service quality standards
Warehouse Associate 06/2019 - 08/2022
Metro Cash & Carry
Picked, packed, and dispatched orders accurately while meeting daily targets and deadlines
Managed receiving, unloading, and stock organization, reducing handling errors
Maintained organized inventory and contributed to smooth warehouse operations
Ensured workplace safety, cleanliness, and compliance with company standards
Supported high-volume operations during peak periods while working effectively in a team
Education:
Faculty of Arts 2020
BISE Rawalpindi - Intermediate
Science 2017
BISE Rawalpindi - Matriculation
Skills:
Safety & Compliance
Data Entry & Record Management
Warehouse Operations
Inventory Management
Order Picking & Packing
Loading & Unloading
Customer Service & Support
Stock Receiving & Organization
Team Collaboration
Additionally:
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complete the recruitment process and future recruitment processes, and for marketing purposes, such as sending
information about current job offers
