Resume Office job in UAE Dubai

Customer Experience Lead | Subject Matter Expert Angono, Philippines Alorica Teleservices Inc • Exceeded Customer Satisfaction (CSAT) goals through strategic initiatives and performance monitoring. • Spearheaded process improvements, streamlining workflows and enhancing operational efficiency. • Facilitated new hire visibility and integration, ensuring a smooth onboarding experience. • Coached team members to achieve performance targets and drive results. Service Recovery Specialist Lead Angono, Philippines Alorica Teleservices Inc • Consistently surpassed Customer Satisfaction (CSAT) objectives by implementing effective service recovery strategies. • Drove process improvements to enhance service delivery and customer retention. • Enhanced new hire visibility and understanding of service recovery protocols • Mentored and guided team members to achieve superior results and clien satisfaction.

BS Mass Communication

Trainer in soft skills - Communication, team work and emotional intelligence. Project Managent - planning, executing and finalizing projects

English

Results-driven Customer Experience Lead with over 15 years of experience in customer service and operations. Proven ability to exceed satisfaction goals, streamline workflows, and improve operational efficiency. Skilled in process improvement, coaching, and new hire integration.