Handymen - Working specialties
Experience:
• Escalation Team Lead – Concentrix (Dec 2025 – Present)
• Team Lead – Concentrix (Nov 2025 – Dec 2025)
• Subject Matter Expert – Concentrix (Sep 2025 – Nov 2025)
• Escalation Officer – Concentrix (Nov 2024 – Sep 2025)
• Customer Support Agent – Concentrix (Jul 2023 – Nov 2024)
• Appointment Setter – PWRD / Modernize (Jan 2025 – Jun 2025)
• Customer Service & Technical Support – UX Centers / Altice USA (Apr 2022 – Oct 2022)
• Customer Service Rep – Vodafone UK (VSS) (Aug 2019 – Jan 2020)
• Co-Founder & Creative Producer – Bloopers Media Productions (Jul 2018 – Aug 2019)
• Entertainment Coordinator – Monte Carlo Sharm Resort & Spa (Aug 2016 – Dec 2016)
Education:
• Bachelor’s Degree in Mass Communication — Pharos University, Alexandria (2016 – 2020)
Skills:
• Escalation Management
• SLA & KPI Delivery
• Root-Cause Analysis
• Workforce Scheduling
• Process Improvement
• CRM & Documentation
• Team Leadership & Coaching
• Cross-functional Collaboration
Language skills:
Arabic
English
Additionally:
• Self-taught guitarist and session musician (contributed to Thorvald’s Blood Eagle album, 2015)
• Former Alexandria National Team field hockey player
• Avid reader of psychology, politics, and history
