Resume Customer Support Representative | Virtual Assistant | Customer Success Specialist in Other countries

VIGOR HOSPITALS Customer Support Specialist / HMO Officer / Front Desk Supervisor / IT Support Trainer 2017 – Present • Resolved patient inquiries and handled 30–50 daily phone calls while maintaining high customer satisfaction. • Managed customer interactions through phone, in-person, and administrative support channels. • Processed HMO claims and onboarded providers while resolving customer issues efficiently. • Maintained accurate records using EMR systems and Microsoft Excel. • Supervised front desk and cashier operations to improve workflow efficiency and service delivery. • Trained new staff on customer service procedures, EMR systems, and operations. • Provided IT support and troubleshooting assistance across multiple departments. • Improved operational processes through documentation, reporting, and workflow coordination. • Collaborated with healthcare teams to resolve issues and ensure timely customer support. • Conducted EMR training for hospital staff and external healthcare facilities Fresh Hospital | Lagos, Nigeria Virtual Assistant | 2024 – Present • Managed email communication, calendars, and administrative support tasks for clients. • Responded to customer inquiries via email, chat, and WhatsApp. • Conducted online research and prepared reports and documentation. • Performed accurate data entry and maintained organized digital records. • Supported client follow-ups and customer engagement activities. • Assisted with scheduling, communication, and task coordination.

Bachelor of Science (B.Sc.) in Information Technology CERTIFICATIONS • Global Remote Job Mentorship Certification • Virtual Assistant Certification • Customer Relationship Management (CRM) Certification • Professional Sales Development Certification • Human Resource Management (HRM) • Project Management Certification • Digital Skills Certification

✅ Customer Support ✅ Customer Service ✅ Virtual Assistant ✅ Zendesk ✅ Freshdesk ✅ HubSpot CRM ✅ Email Support ✅ Live Chat Support ✅ Data Entry ✅ Administrative Support ✅ Microsoft Excel ✅ Google Workspace ✅ IT Support ✅ Problem Solving ✅ Communication Skills ✅ Team Leadership ✅ CRM Management ✅ Front Desk Operations ✅ Time Management ✅ Multitasking

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Customer Support Professional with 6+ years of experience in customer service, healthcare operations, client communication, and administrative support. Proven track record of resolving customer issues, managing front desk operations, handling claims processing, and improving workflow efficiency. Skilled in CRM tools like Zendesk, Freshdesk, HubSpot, Microsoft Office Suite, data management, and customer relationship management. Strong communication, problem-solving, and multitasking abilities with experience training teams and supporting clients across multiple channels including phone calls, email, chat, and in-person interactions. • Promoted to Head of Department (HOD) for Front Desk and Cashier Operations based on leadership and performance. • Successfully trained staff across multiple departments on EMR systems and customer service processes. • Supported workflow improvements that enhanced operational efficiency and service delivery.