Resume Software developer in Denmark Esbjerg

Customer Support Representative | Helpware (client: Vinted)
10/2025 - 03/2026

• Managed and successfully resolved an estimated 10,000+ user support inquiries via chat and email ticketing systems.
• Utilized advanced online tools, CRMs, and cloud-based platforms to log data, process information layouts, and generate accurate system reports.
• Provided technical troubleshooting regarding platform functionality and computer systems, developing a strong logical debugging mindset.
• Left the role due to personal relocation to Denmark.

Technical Sales Specialist | M-Master (Official dealer of Kärcher, Stihl, and Husqvarna)
02/2023 - 08/2025

• Diagnosed customer requirements to match them with complex mechanical and electrical systems.
• Handled technical explanations, on-site hardware troubleshooting, and managed product repair requests.

Master's Degree in Computer Science | State Tax University
09/2024 - 02/2026

• Authored and defended a Master's thesis titled: "Implementation of modern trends in software development for e-commerce".
• Analyzed emerging software architectural patterns, backend scalability workflows, and user experience trends within modern e-commerce web systems.

Bachelor's Degree in Computer Science | State Tax University
09/2020 - 06/2024

• Acquired core theoretical and practical foundations in Object-Oriented Programming (OOP), Database Management Systems (DBMS), Software Engineering, and Network Architecture.

• Programming Languages: Python, C#, C++.
• Databases & Data Management: Relational Databases (PostgreSQL, MySQL), data logging, structural data entry.
• Core Engineering Concepts: Object-Oriented Programming (OOP), Software Architecture Patterns, E-commerce Scalability, System Troubleshooting, Technical Documentation & Debugging.

• Location: Based in Esbjerg and ready to take on a full-time role immediately.
• Languages: English (Fluent), Ukrainian (Native), Russian (Fluent), Danish (Beginner).
• Personal Interests: Basketball, songwriting, tabletop RPGs, PC building.