Experience:
OPERATIONS MANAGER (Remote)
VIVO GROUP | Georgia (02/2025 - Current)
- Drove organizational improvements and boosted team performance through process structuring and staff training.
- Optimized daily operations and workflows using Trello software, significantly reducing task delays.
- Supervised a cross-functional team of 33 employees (admins, cleaners, security, technicians) and successfully restructured the remote coordination system.
- Reduced office expenses by ~20% through strict budget-saving measures.
OFFICE MANAGER
TUD TOY | UAE (01/2024 - 11/2024)
- Managed daily office operations, procurement, supplies, corporate visas, and travel arrangements.
- Developed and introduced localized office SOPs to enhance team execution efficiency.
- Handled market benchmarking of suppliers, contract reviews, and cost optimization.
- Prepared and monitored office budgets and expense reports.
EXECUTIVE BUSINESS ASSISTANT
INTELLAVE | UAE (06/2023 - 12/2023)
- Provided executive support, organized schedules, and prepared materials for commercial negotiations.
- Handled incoming business inquiries, prepared service agreements, invoices, and managed CRM Bitrix24.
- Sourced and monitored contractors, managing full office setup and budget control.
5* HOTELS OPERATIONS SPECIALIST
UAE, Georgia, Azerbaijan, Spain, Qatar (2011 - 2023)
- 12+ years of international luxury hospitality experience with world-renowned brands (Mandarin Oriental, Four Seasons, Marriott, IHG).
- Managed operational workflows, revenue optimization, staff training, and vendor/supply chain relations.
- Delivered elite corporate service standards and expert crisis management.
Education:
Post-Graduate Diploma in International Hospitality Management
Les Roches University, Spain (2011 - 2012)
Bachelor's Degree in Business Administration
Khazar University, Azerbaijan (2005 - 2009)
Skills:
- Operations Management & Business Administration
- Executive & Leadership Support
- Process Optimization & SOP Development
- Vendor Management & Market Benchmarking
- Budget Control & Expense Management
- Cross-Functional Team Coordination (up to 33 employees)
- CRM & Task Management Tools: Bitrix24, Trello
- AI Productivity Tools: ChatGPT, Gemini, Copilot
- Hospitality Systems: Opera, Micros/MyMicros
- MS Office Proficiency (Word, Excel, PowerPoint, Outlook)
- High-End Client & VIP Relations
- Strong problem-solving and crisis management skills
Additionally:
Summary:
Results-driven business administration and operations professional with 3 years of dedicated experience in the UAE and an extensive 12-year background in international luxury hospitality brands. Expert at acting as a strategic partner to senior executives, optimizing corporate budgets, and implementing automated systems to maximize daily efficiency. Highly adaptable, proactive, and focused on delivering measurable business results.
Languages:
- Russian: Native
- English: Advanced / Fluent
- Turkish: Basic
- Spanish: Basic
