Resume Administration, Education, Hotel in Kenya Nairobi

EXPERIENCE DATA & OPERATIONS LEAD TEACH FOR KENYA | Jan 2024 – Dec 2025 Provided high-standard service and daily operational support to diverse partners, guests, and community participants. Welcomed and trained incoming program members, fostering an inclusive, hospitable environment. Acted as the primary point of contact for external stakeholders and resolved day-to-day challenges proactively. Coordinated event schedules and managed detailed resource tracking to ensure seamless project delivery. OPERATIONS & PROJECT ASSISTANT PROCUREMENT AND LOGISTICS FIRM | May 2017 – Nov 2019 Handled daily high-volume front-facing coordination and administrative tasks in a fast-paced environment. Maintained accurate client, supplier, and project records with strict attention to detail. Streamlined internal workflows, successfully reducing information retrieval time by 25%. PROCUREMENT & COMPLIANCE SUPPORT KISUMU INTERNATIONAL AIRPORT | Jan 2016 – Dec 2016 Maintained pristine documentation and strict adherence to organizational compliance and safety protocols. Coordinated clear communication lines between internal departments and international travelers.

Mount Kenya University | Bachelor of Business Management (BBM)

KEY SKILLS Hospitality: Front Office Operations, Guest Relations, Cross-Cultural Communication, Conflict Resolution Housekeeping & Facilities: Quality Control, Strict Attention to Detail, Health & Safety Compliance, Time Management Digital Tools: Google Workspace, Microsoft Office (Excel, Word, PowerPoint), Trello, Slack, Salesforce Languages: English (Fluent), Swahili (Fluent)

English

Service-oriented Operations and Customer Service Professional with proven experience in guest relations, facility standards, and fast-paced team coordination. Highly adaptable, organized, and skilled at building warm, genuine connections in multicultural environments.