Resume Welding , HVAC , Electrical in Poland Wroclaw

PROFESSIONAL EXPERIENCE Guest Assistance Supervisor - Hilton | Alexandria, Egypt | 2025 - 2026 • Supervised Guest Assistance and Guest Relations operations during high-volume shifts. • Handled VIP guest escalations, complaints, service recovery, and operational issue resolution. • Coordinated with Engineering, Security, Front Office, and Housekeeping teams to resolve operational issues. • Supported facilities coordination, maintenance follow-ups, room issue reporting, and operational troubleshooting. • Prepared operational reports, guided team members, and maintained Hilton service standards under pressure. Delivery Operations Manager - Mohammed Noor Bukhari Restaurant | Bahrain | 2023 - 2025 • Managed daily delivery operations, scheduling, workflow coordination, and operational reporting. • Reduced operational delays by 75% through scheduling optimization, tracking systems, and workflow control. • Led operational staff, monitored performance, and improved service quality and customer satisfaction. • Handled customer escalations, service recovery, inventory coordination, and operational planning. • Improved staff coordination, dispatch flow, and operational response times during peak hours. Sales Manager - Fantastic Services | Bulgaria | 2022 - 2023 • Managed a sales team of 15 employees and improved overall performance by 47%. • Implemented sales and operational strategies that increased company revenue by 65%. • Conducted market analysis, monitored KPIs, and prepared performance reports. • Supported workflow organization, client communication, negotiation, and operational planning. • Assisted with onboarding, coaching, and performance improvement for team members. Travel Advisor - Expedia | Cairo, Egypt | 2021 - 2022 • Managed airline ticketing operations including booking creation, exchanges, voiding, and refunds. • Handled hotel reservations, transportation bookings, modifications, cancellations, and special cases. • Liaised with hotel front desks and managers regarding refunds, room changes, and operational issues. • Assisted customers with payments, travel support, itinerary adjustments, and booking documentation. • Worked professionally using Amadeus, Sabre GDS, and Farelogix reservation systems. TECHNICAL WORK EXPERIENCE HVAC, Electrical & Industrial Maintenance Trainee - Don Bosco Institute | Alexandria, Egypt • Performed EU-certified HVAC and refrigeration installation, diagnostics, maintenance, and troubleshooting practice. • Assisted in cooling system checks, refrigeration support, preventive maintenance, and basic system testing. • Worked on EU-certified electrical installation, wiring, fixing, fault identification, diagnostics, and troubleshooting. • Practiced EU-certified ARC/TIG/MIG welding, metal fabrication, tool handling, and workshop safety. • Supported industrial maintenance, equipment handling, technical inspections, and repair support tasks. • Applied workplace safety procedures, PPE standards, and technical maintenance protocols. TECHNICAL COMPETENCIES & QUALIFICATIONS • EU-Certified HVAC & Refrigeration: installation support, diagnostics, preventive maintenance, cooling systems, refrigeration support, troubleshooting, and system testing. • EU-Certified Electrical Installation: wiring, fixing, circuit support, technical diagnostics, fault finding, troubleshooting, and safety procedures. • EU-Certified Welding: ARC, TIG, MIG welding practice, metal fabrication support, workshop preparation, tool handling, and safety standards. • Industrial Maintenance: equipment handling, preventive maintenance support, technical inspections, maintenance reporting, and repair coordination. • Facilities & Operations: maintenance follow-up, issue reporting, cross-department coordination, operational troubleshooting, and service recovery support.

EDUCATION & CERTIFICATIONS • Bachelor of Social Work (BSW) - Alexandria University • Technology & Entrepreneurship Diploma - Intel • EU-Certified Welding, HVAC & Electrical Technical Training - Don Bosco Institute • ICDL | MCSA 2012/R2 | CCNA Routing & Switching LANGUAGES Arabic (Native) | English (Fluent) | German (Intermediate) | Italian (Beginner)

Facilities Coordination & Technical Operations • Equipment Handling & Workplace Safety • Customer Support, Guest Operations & Service Recovery • Team Leadership & Coordination • Workflow Management, Scheduling & Operational Reporting • Escalation Handling & Conflict Resolution • CRM Systems, MS Office, Amadeus, Sabre GDS & Farelogix • Cross-Department Communication

Arabic English

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