Education:
Masters in English Literature
Skills:
Portfolio & Delivery Management | IT Operations & Project Management | Client Engagement & Stakeholder Management | Agile Framework & SDLC
Transition Management, Migration & Domain Change | Vendor Management | Service Management Office (ITIL & ITSM) | RFP, RFI, Contracts & Bidding
KPIs/SLAs/OLAs | Training & Mentoring | Performance Management | GDP, GMP & GxP Standards
Additionally:
CERTIFICATIONS
Professional Scrum Master
Certified Project Manager
Gen AI & Prompt Engineering
ITIL V4 Foundation
UI Path RPA
Six Sigma – Green Belt
