Education:
diploma in computer engineering
Skills:
Technical Troubleshooting & Problem Resolution
IT Service Desk & End-User Support
Customer Service & Client Relationship Management
Incident & Problem Management (ITIL)
Active Directory Administration
Microsoft 365 Administration & Support
Windows Server Administration
Network Troubleshooting (LAN/WAN/VPN)
Hardware & Software Installation and Configuration
ServiceNow & Ticket Management Systems
System Monitoring & Performance Optimization
Cloud Support (AWS & Google Cloud Platform)
Documentation & Knowledge Base Management
Root Cause Analysis (RCA)
Time Management & Prioritization
Communication & Interpersonal Skills
Team Collaboration
Attention to Detail
Adaptability & Continuous Learning
SLA Management & Compliance
