Experience:
3 years of work experience
Education:
Bachelor degree in computer science
Skills:
Operating Systems
Hardware Support
Networking
Software
Support Skills
Languages
Windows 10/11, macOS Ventura/Sonoma, Ubuntu Linux
PC assembly & diagnostics, printer/peripheral setup, component replacement
TCP/IP, DNS, DHCP, LAN/WAN configuration, VPN, Wi-Fi troubleshooting
Microsoft 365, Active Directory, Remote Desktop (RDP), TeamViewer, ServiceNow
Phone/email/chat support, ticket management, escalation handling, SLA adherence
English (Fluent) | Russian (fluent)
Operating Systems
Computer Networks
Distributed Systems
Database Management Systems
Computer Architecture
Parallel Computing
Professional Skills
Problem Solving
Analytical Thinking
Technical Documentation
Project Management
Team Collaboration
Communication Skills
Leadership and Mentoring
Additionally:
Russia (fluent)
English (fluent)
