Resume Florist in Portugal Faro

Work Experience Customer Service Agent, Transcom Global/Roche, Remote, Portugal 09/2025 – Present Delivered technical support for Roche medical devices, ensuring optimal functionality for end-users. Leveraged Salesforce daily to oversee and enhance customer accounts effectively. Diagnosed technical issues for customers regarding medical devices, providing timely solutions. Local Licensed Field Agent, Tricon American Homes, Reno 08/2015 – 05/2021 Facilitated property showings and scheduled appointments, thereby enhancing client engagement. Directed the marketing of listings to attract potential tenants, successfully increasing inquiries. Collaborated with vendors to precisely define the scope of required work and followed up with corrective actions as necessary. Managed the posting of late notices, collection of overdue funds, scheduling lockouts, and represented the company in court as required. Installed advanced smart home technology packages, ensuring seamless integration for clients. Achieved recognition as #1 in the Region for securing lease agreements. Licensed Real Estate Agent, Century 21 J W Morton, Hernando 03/2013 – 06/2015 Acquired new property listings through targeted mail campaigns, in-person presentations, and phone outreach, enhancing market presence. Demonstrated exceptional persuasive skills in securing listings and successfully closing sales. Coordinated with various organizations to compile necessary documents promptly, maintaining efficiency. Consistently collaborated effectively with both in-office and external agents, fostering a team-oriented environment. Customer Relations Specialist, Suburban Propane, Sparks 08/2008 – 06/2012 Performed a range of back-office and front-office tasks servicing over 2000 customer accounts, ensuring excellent service delivery. Engaged in selling and processing payments while coordinating service work seamlessly. Oversaw all accounting functions including fuel records, account reconciliation, and billing, ensuring accuracy and timeliness. Recognized for outstanding performance, having been rehired twice by the company. Achieved distinction as Best in the Region for sales accounts, underscoring exceptional sales skills. Office Manager, Virgin Stationary & Mail, Reno 01/2008 – 07/2008 Served as the first point of contact for customers, providing a warm welcome and assisting with inquiries effectively. Managed cash transactions and maintained vendor communications efficiently, ensuring smooth operations. Conducted marketing initiatives, ordered advertising materials, and organized special events, enhancing community engagement. Provided notary services to clients, broadening the range of services offered. Leasing Agent, Alliance Corporation, Reno 02/2007 – 12/2007 Greeted potential tenants warmly, showcased properties, and routed incoming calls as needed to enhance customer service. Conducted thorough credit and background checks while performing accounts payable tasks accurately. Maintained an organized filing system for both vendors and tenants, ensuring efficiency. Ranked as the top leasing agent for December, securing 19 leases and contributing significantly to monthly goals. Mortgage Loan Officer, Evofione, Las Vegas 07/2005 – 02/2007 Managed comprehensive aspects of real estate financing for prospective and current homeowners, including refinancing processes. Executed all necessary tasks for loan approvals and closings, ensuring compliance and operational efficiency. Operated a home office, focusing on strategic marketing and promotion of financial products effectively. Guest Services/Housekeeping, Wyndham Resorts, Kauai 08/2004 – 12/2004 Ensured guests were welcomed into impeccably clean and inviting accommodations, addressing special requests promptly.

License, Real Estate, Real Estate School Nevada, Reno, USA 2015 – 2016 Certification, Real Estate, Florida Real Estate School, Citrus Hills, USA 09/2013 – 05/2014 Certification, Mortgage and Finance, Nevada Real Estate School, Las Vegas, USA 01/2005 – 06/2005 Diploma, Honors Courses, Scurry Rosser ISD, Scurry, USA 1989 – 1992

Salesforce Microsoft Office Yardi Vista E Key Door King Calyx Point I -Auditor Dropbox Showpro Slack Developing relationships Organizational skills Communication skills Attention to detail Adaptability Customer service Active Listening Problem Solving Time Management Floral Design Flower Arrangement Order Processing Shop Maintenance Inventory Management Customer Service Flower Knowledge Creativity Time Management Multitasking English Work Authorization

-

Portuguese Level A1