Operations In-Charge / Customer Service Specialist
Restaurants - Cafes - Hotels
Experience:
In-Charge Tracker Department at CHHIPA Head Office (Dec 2023 - Present)
Led tracking operations, supervised staff shifts, and managed real-time fleet monitoring and reporting.
Cashier at Pizza Max (Sep 2021 - Aug 2023)
Managed cash register operations, handled POS systems, and provided high-quality customer service.
Kitchen Assistant and Dining Server at Pizza Crust (Mar 2021 - Aug 2021)
Supported kitchen management, maintained food safety standards, and served dining customers.
Scraping Machine Operator (Jan 2021 - Feb 2021)
Operated technical machinery and strictly followed warehouse safety protocols.
Education:
- Bachelor of Arts / Science (In Progress)
Allama Iqbal Open University (AIOU), Pakistan (1st Semester)
- Higher Secondary School Certificate (Pre-Engineering)
Board of Intermediate Education, Karachi, Pakistan (2021)
- Secondary School Certificate (Science)
Board of Secondary Education, Karachi, Pakistan (2019)
Skills:
- Certifications: Certificate in Information Technology (CIT) - 2017
- Operational: GPS Tracker Monitoring (TPL Software), Fleet Management, Cash Handling, POS Systems, Team Leadership.
- Technical & Digital Tools: Advanced Excel, Windows OS Operations, Internet Research, ChatGPT (Prompting & Automation), Canva (Graphic Design), CapCut (Video Editing).
- Soft Skills: Customer Communication, Conflict Resolution, Time Management.
Language skills:
English
Hindi
Additionally:
Dedicated and customer-oriented professional with 4 years of diverse experience in hospitality, cash management, and operations. Proven ability to handle fast-paced restaurant environments and supervise staff efficiently. Seeking a rewarding opportunity in Turkey to contribute to team success.
