Resume Digital Marketing in USA Akron

Senior Customer Success Executive | Snoonu (Qatar) | 02/2025 – 06/2025 Worked as a Senior Customer Success Executive, responsible for building and maintaining strong client relationships, improving customer retention, and providing tailored solutions to enhance customer satisfaction. Demonstrated ability to analyze customer needs and convert insights into effective strategies for long-term business growth. Customer Support Lead (Walmart US Campaign) | ibex Global | 08/2022 – 03/2023 Served as Customer Support Lead for the Walmart US Voice Campaign, handling customer queries, resolving issues efficiently, and ensuring high-quality service delivery. Gained strong experience in communication, problem-solving, and team coordination while maintaining professional customer interaction standards. Digital Marketer & Strategist | Kreativehive CA | 12/2023 – 02/2025 Worked as a Digital Marketer and Strategist, developing and implementing digital marketing campaigns to enhance online presence. Managed social media accounts, created engaging content, and conducted market research to identify trends, customer needs, and competitor strategies for better campaign performance.

Karachi University | Undergraduate in Science | 12/2023 – Present Currently pursuing a Bachelor’s degree in Science, focusing on continuous academic growth while developing professional skills in communication, leadership, and analytical thinking. Bufferzone College | H.S.C Intermediate (Pre-Engineering) | 09/2019 – 01/2022 Completed Intermediate studies in Pre-Engineering with a strong foundation in science subjects including Mathematics, Physics, and Chemistry.

Professional Skills Customer Service & Customer Support Excellence Digital Marketing Strategy & Social Media Management Client Relationship Management Problem Solving & Conflict Resolution Communication (Verbal & Written) Active Listening & Empathy Team Leadership & Coordination Time Management & Multitasking Project Management & Task Handling Sales Support & Customer Retention Strategies Data Entry & Record Management Critical Thinking & Decision Making Market Research & Competitor Analysis Public Relations & Professional Communication Adaptability & Fast Learning Ability Technical & Digital Skills Social Media Platforms (Facebook, Instagram, LinkedIn) Content Creation & Basic Copywriting CRM Tools (Basic Understanding) Microsoft Office (Word, Excel, PowerPoint) Online Communication Tools (Email, Chat, VoIP systems) Basic Digital Marketing Tools & Campaign Handling Internet Research & Reporting

English Hindi

Strong communication and interpersonal skills with experience in customer service and client handling Experienced in managing international customers (US & Qatar markets) Skilled in handling customer support operations, problem-solving, and conflict resolution Knowledge of digital marketing strategies including social media management and content creation Ability to work in fast-paced environments with strong time management and multitasking skills Team player with leadership experience in customer support roles Quick learner with adaptability to new systems, tools, and working environments Proficient in English (Fluent) and Urdu (Native) Currently pursuing Bachelor’s degree in Science from Karachi University