Resume Business and Client Service Professional in UAE Dubai

PROFESSIONAL EXPERIENCE Client Service Dental Bestmed Medical Scheme | Mar 2024 – Present • Evaluate and approve dental quotations in line with scheme tariffs and policies. • Process and reprocess dental claims accurately, ensuring compliance and minimizing financial discrepancies. • Collaborate with contact centre and dental teams to maintain high-quality service delivery. • Generate daily performance and audit reports to support decision-making and quality assurance. • Support performance monitoring initiatives to improve service efficiency and client satisfaction. • Ensure adherence to Service Level Agreements (SLAs) across all processes. • Manage specialized cases including orthodontic and sedation treatment authorizations. • Communicate pre-authorizations and tariff details to members, brokers, and healthcare providers. Regional Service Consultant (Temporary) Bestmed Medical Scheme | Jun 2025 – Nov 2025 • Deliver tailored administrative and client service solutions to enhance operational efficiency. • Strengthen client relationships through consistent engagement and on-site visits. • Resolve complex client queries while maintaining high service standards. • Contribute to improved productivity through streamlined processes and proactive client support. Client Service Support Bestmed Medical Scheme | Nov 2019 – Sep 2022 • Provided end-to-end client support, handling queries across multiple communication channels. • Managed coordination between medical advisors, specialists, and consultants for specialized cases. • Delivered accurate information to members, brokers, and stakeholders, improving client satisfaction. • Resolved complaints effectively, ensuring positive client outcomes and retention. • Supported operational processes to enhance efficiency and service quality

EDUCATION Master of Commerce (MCom) – In Progress MANCOSA | 2026 Postgraduate Diploma in Business Management MANCOSA | 2024 • Focus Areas: Accounting, Economics, Strategic Management, Operations Management Bachelor of Commerce (BCom) University of Limpopo | 2014 – 2018 • Majors: Business, Accounting, Finance, Economics, Statistics Matric Millennium Combined School | 2013 Computer Skills Certification University of Limpopo | 2018 • Microsoft Excel, Word, PowerPoint

TECHNICAL SKILLS • Advanced Microsoft Excel (data analysis, reporting) • Financial calculations and scheme tariff analysis • Claims processing and data capturing systems • Reporting and performance tracking tools

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ADDITIONAL INFORMATION • Strong attention to detail and accuracy • Ability to work independently and under pressure • Excellent interpersonal and communication skills