Experience:
Delivered high-quality customer service as a front desk receptionist, efficiently managing reservations, payments, and PMS records while upselling ancillary services and resolving complaints with professionalism; enhanced learning outcomes as a teacher by breaking down complex scientific concepts, monitoring student performance through assessments, and coordinating incident-free events; and assisted in aircraft maintenance under CAAP-licensed mechanics, performing inspections, troubleshooting, refueling, and ground operations while maintaining accurate maintenance logs and ensuring strict compliance with aviation safety standards.
Education:
Associate of Applied Science in Aircraft Maintenance Technology
Skills:
Regulatory Compliance (ICAO/FAA/EASA/CAAP Standards)
Maintenance Documentation & Logbook Accuracy
Systematic Aircraft Troubleshooting
Operational Safety & Risk Mitigation
Precision Mechanical Work & Technical Reporting
Customer Service & Guest Relations
Front Desk Management & PMS Software
Conflict Resolution & Active Listening
Upselling & Revenue Generation
Additionally:
Beyond my formal training, I’ve gained practical experience across several roles that have shaped my work ethic. During my OJT, I worked alongside licensed mechanics on Cessna aircraft—handling routine inspections, troubleshooting, component changes, and pre‑/post‑flight checks, while keeping detailed logbooks and work orders to CAAP standards. I also managed refueling, ground towing, marshalling, and even served as fire guard during engine runs. As a teacher, I designed lesson plans, tracked student progress, and broke down complex topics into simple steps—a skill I now use at the hostel reception, where I handle reservations, upsell services, and resolve guest concerns while maintaining a safe, welcoming atmosphere. These experiences have given me a solid mix of technical precision, adaptability, and people skills, and I'm always eager to take on new challenges and keep learning.
