Resume IT infrastructure support in Netherlands Amsterdam

Work Experience: 2022 Ala Food Trade –present Founder/ IT & E – commerce operations • Collected and analyzed sales, inventory and purchasing data across e-commerce platforms. • Prepared daily, weekly and monthly business reports. • Maintained product database and ensured data accuracy. • Built operational reporting system for daily and monthly performance tracking • Monitored inventory movements and product availability. • Coordinated integration between warehouse operations and digital sales systems to improve operational efficiency. • Handled technical support for business applications, including troubleshooting platform, software and device issues. • Analyzed customer demand and sales trends. • Built reporting dashboards to support business decisions • Supported pricing and assortment analysis 2021-2022 KRKA Kazakhstan (Almaty) IT Associate / CRM report analyst • Collected, validated and consolidated commercial data from multiple regions • Identified sales trends and regional performance indicators • Worked with enterprise reporting tools(Infozoom) and business data systems for sales and operational analytics. • Performed data segmentation and filtering to identify trends across customers, regions, and product lines • Supported commercial teams with analytical insights to improve targeting and sales efficiency • Ensured data quality and consistency across operational and reporting systems • Analyzed sales performance, product distribution, and regional KPIs in pharmaceutical market operations • Built and maintained regular reporting on sales activities, product performance, and field force effectiveness IT Infrastructure Operations • Install and configure software and hardware • Manage network servers and technology tools • Set up accounts and workstations • Monitor performance and maintain systems according to requirements • Troubleshoot issues and outages • Ensure security through access controls, backups and firewalls • Upgrade systems with new releases and models • Develop expertise to train staff on new technologies • Build an internal wiki with technical documentation, manuals and IT policies • Purchasing new hardware. • IT Budget planning & procurement 2017 – 2021(Atyrau) Chevron (Tengizchevroil/FGP) IT/Telecom Analyst • Provided IT operations and end-user support across enterprise environment, including incident resolution, infrastructure troubleshooting and service delivery support. (BMCRemedy,Servicenow) • Responsible for diagnosing & resolving hardware, software & end user’s problems • Working within a TCP/IP network environment, including DHCP, DNS and ethernet • Communicating with third party technical specialists. • Configuring and managing backup & restore procedures. • Aiding in the creation of weekly and monthly reports and providing status of the IT delivery function. • Preparing IT support team for the mobilization of project team • Providing Basic troubleshooting. Including maintenance of GIL (corporate MS Widows image) equipment, printers, faxes, phones, and projectors in the office. • Responsible for the decommissioning of IT hardware and software • IT and Telecom support • Networking (data and voice) • Deploying and maintaining MS windows 10 enterprise • Assisting on implementation of telecommunications: VHF/UHF radio, Microwave, and Fiber Optics • Contributing to safety program, health and environment protection, reliability and efficiency in order to achieve excellent performance of TCO OE strategies. • Managing user accounts using ActiveSync, Active Directory, MS Exchange • Monitoring and maintaining of IP phones and extensions using Akkadian software. • Scheduling and assisting Cyber security trainings for employees January 2017 to August 2017 (Aktau) BI Group Senior IT Analyst • Managing daily operations of the IT department • Developing new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction • Installing and managing the Domain controller, File Server and Print Server. • Managing user accounts using ActiveSync, Active Directory, MS Exchange • Deploying & managing, migration MS Exchange server 2016. • Troubleshooting of switches and access points • Imaging Desktops, laptops, and tablets • Preparing the documentation for IT Audit • Identifying & reporting on the budgetary implications of IT projects and upgrades. • Deploying new hardware, server backups & evaluating new software & security risks June 2015 to June 2016 (Almaty) KCP (Kazakhstan-China Pipeline) Lead IT Engineer • Monitoring and maintaining of IP phones and extensions using Avaya Site Management Console • Managing user accounts using Active Roles Console for user groups and ActiveSync, Active Directory, MS Exchange(100+users,20+peripherals,10+servers) • Deploying and maintaining print and file servers. • Deploying and maintaining Video Conference System (Cisco/Tandberg). • Deploying and maintaining Access Control system • Managing the daily data backup and retrieval scheme • Ensuring computer hardware is safe & complies with health and safety legislation. • Scheduling and assisting basic Cyber security & network trainings for employees • Preparing tender documentation, purchasing hardware and software for company’s need, contract accompaniment, cooperating with potential suppliers. • Supporting VPN connections for vendors and remote sites • Monitoring network topology including LAN, WAN and Internet Security System. • IT Asset Management and Deployment • Testing and evaluating new technology and equipment • Managing incoming and outgoing IT inventory. 2012-2015 (Astana) NCOC (North Caspian Operating Company) IT support Engineer • Providing tier 1, tier 2 and remote support to customers (Topdesk) • Setting up user accounts, permissions, mailboxes, groups and other server administration tasks. • Assisting in the setup and management of file share servers, network drives, and data arrays for day-to-day backup and archive. • Responding to technical support requests/tickets from costumers through the company's web-based helpdesk application • Delivering IT solutions to both onsite and remote clients located across the different branches (Atyrau,Paris,Milan). • Providing support for remote users using Remote Desktop Connection, VMware console. • Supporting company network system TCP/IP LAN/WAN, wireless and network peripheral setups. Implementing & maintaining print server. • Proven communication and documentation skills to record critical work processes, created and maintained documentation and training procedures, and communicated effectively with vendors, contractors, and employees. • Monitoring servers and tracked usage to assist with capacity planning. • Diagnosing & Repairing servers, domains, patch panels, cabling, and MS Active Directory,MS Windows Server 2008 & 2012 • Providing Senior Executive Support for executives • Reporting on the mobile operator billing system • Deploying Windows 7 Enterprise images • Generated reports on mobile operator billing

Limkokwing University of Creative Technology

Business application support / Business reporting Data Collection & Validation Reporting & Data analysis Procurement & Budget Planning IT operations & Infrastructure support IT Service Management (Topdesk/BMC Remedy/Servicenow/HPSM) Active Directory &Microsoft Exchange, Windows Server Network administration (TCP/IP, LAN/WAN, Cisco) Cyber Security Awareness Vendor & Asset Management

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IT Operations and Reporting Specialist with 13+ years of experience supporting enterprise business systems, operational reporting and data management across multinational organizations. Experienced in collecting, validating and consolidating business data, preparing operational and sales reports, maintaining data quality and supporting business users. Strong analytical mindset with hands-on experience in enterprise reporting systems, Excel and SQL fundamentals.