Experience:
A self-directed professional with 18+ years of experience and a proven record of progressive responsibility in Service Delivery Management, IT Operations, Product Management, and Project Management. Skilled in process improvement, strategic planning, stakeholder communication, and quality engineering, with a strong emphasis on excellence, attention to detail, and managing complexity.
Successfully managed budgets and teams of up to 100 employees/contractors, leading large cross-functional global project teams. Demonstrated expertise in digital transformations and cloud migrations, including requirement management, user story creation, product mapping, backlog lifecycle, product strategy, market research, business modeling, and financial analysis.
Recognized for implementing strategic initiatives that improve business functionality and deliver measurable bottom-line impact. A self-starter, honest, and committed leader with a reputation for fostering productive and innovative business relationships that propel revenue growth, increase profitability, and maximize opportunities for both companies and clients.
Education:
• Post-Graduation in Masters in Literature from Acharya Nagarjuna University, Guntur
• Graduation in B.Sc. Computers from Osmania University, Hyderabad
Skills:
CORE COMPETENCIES
• Portfolio & Delivery Management | IT Operations & Project Management | Client Engagement & Stakeholder Management | Agile Framework & SDLC
• Transition Management, Migration & Domain Change | Vendor Management | Service Management Office (ITIL & ITSM) | RFP, RFI, SOW, Contracts & Bidding
• KPIs/SLAs/OLAs | Training & Mentoring | Performance Management | GDP, GMP & GxP Standards
METHODOLOGY & TOOLS
• ServiceNow | ITIL Framework
• JIRA | Agile/Scrum/Waterfall | Azure DevOps
• Automation Anywhere | RPA | UiPath
• Agentic AI &Chat Bots|Copilot
• OpenText ALM| ALM Client Launcher
• RACI Matrix | Veeva Vault
• CDMS | BMC Remedy | TrackWise | Clarity PPM
• Lotus Notes | MS SharePoint | MS Office Suite
Additionally:
CERTIFICATIONS
• Professional Scrum Master
• Certified Project Manager
• Gen AI & Prompt Engineering
• ITIL V4 Foundation
• UI Path RPA
• Six Sigma – Green Belt
