Skills:
Team leadership and supervision
Performance management
Shift management
Opening and closing procedures
Daily operations management
Labor scheduling
Time management
Customer service excellence
Guest complaint resolution
Hospitality and relationship building
Service recovery
Communication skills
Food safety standards
HACCP and hygiene compliance
Quality assurance
Health and safety procedures
Cash management
Cost control
Inventory management
Waste reduction
Sales growth and upselling
Additionally:
Operational Excellence (OE)
Guest Experience Leadership (GEL)
Crew development
Drive-Thru operations
Cafe operations
Food safety audits
Labor and productivity management
Inventory and stock control
Equipment and maintenance coordination
