Resume Nannying in Norway Oslo

Work History 2023-11 - 2024-07 Hotel Front Desk Clerk Esplanade Hotel, Lakes Entrance, VIC • Assisted guests with check-in and check-out procedures, ensuring smooth operations. • Managed reservation systems to conf irm bookings and handle cancellations efficiently. • Provided information on hotel amenities and local attractions to enhance guest experience. • Responded promptly to guest inquiries and resolved issues to maintain satisfaction. • Processed payments and maintained accurate records of transactions for auditing purposes. • Collaborated with housekeeping to ensure timely room availability for incoming guests. • Collected room deposits, fees, and payments. • Welcomed each new arrival pleasantly and confirmed reservations and identification. • Conf irmed relevant guest information and payment methods to prevent fraud. Rates and Valuations Officer East Gippsland Shire Council, Bairnsdale, VIC • Developed and maintained effective relationships with stakeholders to facilitate project implementation. • Improved department eff iciency by streamlining and implementing policies and processes. • Coordinated cross-functional teams to address complex issues, leading to more efficient problem- solving processes. • Evaluated customer needs and feedback to drive product and service improvements. Customer Service Representative /Assistant Librarian 2021-04 - 2024-07 2014-03 - 2024-04 • First Aid Languages English Native or Bilingual German Native or Bilingual French Italian Limited Working Limited Working Swiss German Native or Bilingual East Gippsland Shire Council, Lakes Entrance, VIC • Supported customer inquiries through effective communication and problem-solving techniques. • Documented service requests and tracked resolutions in customer management system. • Handled check-in and check-out process of library books and materials at circulation desk. • Placed books on proper shelves when returned to circulation. • Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises. • Enhanced patron experience by providing eff icient and courteous customer service at the circulation desk. • Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials. • Helped children select appropriate reading level library books. • Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages. 2011-08 - 2014-10 • Processed library card applications and maintained patron records with accurate contact information. • Answered patron questions in-person or by phone regarding library services and resources. • Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment. • Collected and processed fines on overdue library materials. • Assisted patrons with printing and copying according to personalized requirements. • Facilitated positive learning environments with effective supervision during study sessions, computer usage, and library visits. • Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons. • Set up computer and digital device access, providing assistance with use and operation. • Improved community engagement through planning and execution of literary events and book clubs. • Ensured welcoming atmosphere, maintaining clean and orderly reading and study areas. • Collaborated with local schools to promote reading programs, enhancing children's interest in literature. • Assisted patrons in locating resources, elevating their library experience. • Mitigated librarian workload by independently managing basic patron requests and locating materials. • Helped patrons to complete forms for library card issuance. • Monitored patrons to enforce adherence to library policies for material management and behavior. • Communicated with other local and regional branches to locate materials for inter-library loans. Casual Front of House and Box Office attendant Forge Theater and Arts Hub Bairnsdale Centre Home and community support work Gippsland Lakes Community Health Familienfrau / Mutter Self-employeed, Switzerland • Developed and implemented schedules to promote routine and structure among children. • Supervised daily activities, ensuring a safe and nurturing environment for residents. • Handled emergency situations calmly and efficiently while maintaining the safety of all children involved. Melchsefruttbahnen Büroangestellte PTT Fernmeldekreisdirektion Luzern Telefonistin PTT Fernmeldedirektion Luzern

Education 2012-08 - 2013-02 1993-11 - 2011-08 2001-12 - 2002-04 1990-11 - 1993-11 1988-11 - 1990-11 2025-08 2025-05 2024-02 2013-10 2011-08 Provide first aid: HLTAID003 Marine Operations Cert III: Master 24 Marine Operations Cert II: Coxswain Grade 1 Certificate III: home and community care support Australia Certificate III: spoken and written English Australia Playgroup Teacher Course IG Spielgruppen Schweiz 2005-04 Playgroup teacher • Completed professional development in child development 1989-12 Apprenticeship Teleoperator

Skills • Excellent customer communication skills • Attention to detail • Excellent problem solving abilities • Fast learner • Multitasking • Many years of Live experience bringing up four children

English

Languages German, fluent English, fluent French, good knowledge Italian, good knowledge