Resume Sales | Customer Service | Administrative Support in Egypt Alexandria

Administrative & Accounting — B.TECH Company Alexandria, Egypt | 08.2024 - 06.2026 ● Collected and tracked customer payment installments, ensuring accuracy of records and timely follow-up. ● Opened and processed installment accounts, handling required documentation and data entry. ● Prepared daily pricing sheets and maintained product records through email correspondence and internal reporting. ● Handled general administrative tasks including filing, record-keeping, and coordination with relevant departments. Customer Service Representative — Xceed Company (Telecom Egypt) Alexandria, Egypt | 04.2022 - 08.2024 ● Handled customer inquiries and complaints regarding ADSL and landline services. ● Managed sales of telecom products and services, consistently achieving sales targets. ● Assisted customers with reservations and booking changes, ensuring a smooth service experience. ● Resolved customer complaints efficiently while maintaining high satisfaction standards. ● Proficient in MS Word, Excel, Outlook, and Google Workspace for daily reporting and coordination. Sales Associate — Vodafone Egypt — Indoor Branch Alexandria, Egypt | 03.2021 - 04.2022 ● Proactively engaged with customers to understand their telecommunications needs and effectively promoted Vodafone's products and services. ● Consistently met and exceeded sales targets through personalized customer interactions and persuasive sales techniques. ● Demonstrated comprehensive knowledge of Vodafone's product range, including mobile plans, devices, and value-added services.

Bachelor's Degree, Management Information Systems (MIS) — Higher Institute Seyouf Alexandria, Egypt | 09.2018 - 07.2022 ● Applied MIS expertise to streamline organizational processes and enhance operational efficiency. ● Utilized database management skills to maintain data integrity and reliable information retrieval. ● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software; provided technical support and training to end-users.

Sales | Retail Sales | B2B Sales | Business-to-Business (B2B) | Luxury Goods Sales | Product Knowledge | Negotiation | Upselling | Deal Enhancement | Sales Target Achievement | Account Management | Customer Retention | Inbound Marketing | Customer Support | Customer Service Representative | Customer Satisfaction | Customer Experience | Complaint Resolution | Troubleshooting And Resolving Issues | Active Listening | Service Guidance | Handling Cash | Register Accountability | Receptionist Duties | Front Desk Operations | Hotel Management | Hotel Reservations | Guest Satisfaction | Hospitality | Booking Operations | Appointment Scheduling | Cancellation | Switchboard | Telephone Etiquette | Conference Rooms | Meeting Coordination | Emergency Situations | Office Equipment | MS Office (Word, Excel, Outlook, PowerPoint) | Office 365 | Google Workspace | Computer Proficiency | Computer Maintenance | Data Entry | Data Management | Record Keeping | Compliance and Record Keeping | CRM Software | Report Generation | Administration | General Administration | Administrative Processes | System Organization | Calendar Management | Presentations | Social Media Management | Content Moderation | Bilingual (Arabic & English) | Arabic Mother Tongue | Language Skills | Effective Communication | Oral Communication | Written Communications | Strategic Communications | Interpersonal Skills | Etiquette | Multitasking | Attention To Detail | Time Management | Problem Solving | Confidentiality | Knowledge Acquisition | Performance Motivation | Job Skills

Arabic English

I am looking for any opportunity in reception, customer service, or inside sales.