Experience:
• Accountable to manage high profile projects with budgets over INR 3M requiring Transformation and Organizational change.
• Playing a key role in Coordinating and Planning for Entire Bangalore Karnataka India for VBL-Pepsi.
• Managing multi-disciplinary teams and multiple vendors. Also preparing Data for Review meet and providing Training whenever required.
• Maintaining operational and strategic plans to continuously improve operational efficiency in service operations, also maintain Weekly and Monthly Performance Tracker and Achieving maintenance KPI`s.
• The services involved managing service throughout state over Small scale business and National Key Accounts and also provided training for proper maintenance of ratio and hygiene.
• Planning and Execution of Preventative Maintenance for the Market Equipment to increase product life.
• Successfully delivered the upgrade of Workforce Management solution for the contact center.
• Adept in handling customers and managing revenue, account profitability and CSAT. Demonstrated excellence in recommending improvements to functionality, creating and delivering quality services
• Proficient in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence, reducing costs, etc.
Education:
B Tech in Electrical and Electronics Engineering(EEE) from Jyothishmathi Group of Institutions (JNTUH), Hyderabad
Skills:
• Strategic Planning & Leadership
• Service Management / Post Sales Tactics
• Customer Service Delivery
• Vendor Management
• Commercial Operations
• Operational Excellence
• Asset Control
• Growth Initiatives
• Compliance
• Warehouse Management
• Cost Savings & Budgeting
Additionally:
• Motivating Team Members by nominating them for rewards and recognition and determining Training needs.
• Managed People development by Grooming/Training, communication skills and making that second level.
• Responsible to meet the criteria as per the client Requirements
• Follow-up with span TL’s to complete the work within given TAT and Consolidate all span TL`s reports.
• Reviewing the Quality parameters with SME’s and agents on KPI weekly for closing the month on a better note
