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Guest Services (Bellman)/CONCIERGE 2018-20 • Assists guests with luggage to the front desk • Escorts guests to room, placing luggage in room • Delivers all received guest items i.e.: faxes, messages, packages and flowers, and undertakes any other requests to ensure their comfort • Pages guests in lobby or other areas as needed • Maintains the appearance of the apartment lobby and entrance Address Dubai Marina Hotel Hotel Telephone Operator/Service plus 2017 • Answer phones and assist customers in any way • Make cancel and confirm reservations • Perform programming of wake ups calls and other automated services • Guide customers in popular things to do in the area • Make arrangements for customer tourism • Fulfill any special requests made by guests Address Dubai Marina Hotel Receiving Clerk 2015 • Check of goods delivered against invoice from supplier. • Price of the items sh0uldbe the same as LPO. • Quantity is found to be exact. • Verified goods against records of PO and ensured necessary follow up to correct discrepancies

UGANDA ADVANCED CERTIFICATE OF EDUCATION/HIGH SCHOOL RESPECTIVELY. ADVANCED DIPLOMA IN CLEARING, SHIPPING & FORWARDING MANAGEMENT. CERTIFICATE COURSE IN MARKETING. CERTIFICATE COURSE IN FINANCIAL TRADING & INVESTMENT PROGRAMME.

• Customer Service Delivery • Product & Quality Control • Purchasing & Inventory Control • Staff Scheduling • F&B Operations • Regulatory & Safety Compliance • Cost Controls • Financial Management • Cost Controls • Vendor/Supplier Relations • Business Development • Team Leadership

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Driven service-minded professional with experience in all aspects of operations comprised of both front and back of house operations. Recognized for consistently delivering and leading others in service excellence through proactively anticipating and responding to guest needs, proven capacity to manage all aspects of business including quality control, purchasing, financial accounting and reporting, Leverages theoretical Knowledge of utilizing the Fed-Ex and micro-fid system, Expert user of MS Word, Office & Excel/other computer programs.