Resume Hospitality Industry, Hotel, Restaurants in Canada Toronto

BISTRO GROUP OF COMPANIES Makati, PH Barista/Server/Management Trainee Jun 2010 – May 2020 • Communicate with customers regarding orders, comments and complaints. • Maintained High standards of customer service during high volume, fast spaced operation. • Communicated clearly and positively with co-workers and management. • Mastered Point of Service (POS) computer system for automated order taking and Handled currency and credit transactions quickly and accurately. • Cross trained and coordinated scheduling with team members to ensure seamless service. • Resolved Complaints promptly and professionally. TRAININGS: LEADERSHIP SEMINAR Bistro Group of Companies, NCR October 2018 WINE SEMINAR Bistro Group of Companies, NCR September 2013 TRAIN THE TRAINER Bistro Group of Companies, NCR March 2015 SERVICE EXCELLENCE Bistro Group of Companies, NCR October 2016 EMPLOYEE OF THE YEAR (Award) Bistro Group of Companies, NCR December 2012

OUR LADY OF FATIMA UNIVERSITY Valenzuela City, PH Bachelor of Science in Hotel and Restaurant Management - June 2006 – April 2010 • GWA 2.4 (1.0 highest and 5.0 failed, based on Philippine Grading System) • Relevant Coursework: Hotel Operation, Restaurant Operation, Food Services, Culinary Arts, Hospitality Services, Kitchen Operations.

SKILLS: Leadership | Ability to work in a team | Problem Solving Skills | Self-Management | Organization | Customer Service | Resilience | Ability to Adapt in different Work Settings | Computer Skills | Interpersonal Skills | Communication | Time-Management | Strong Customer Service | Can work independently |

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INTERESTS: Community Involvement | Music | Movies | Photography | Travel