General Manager or Hotel Manager
Restaurants - Cafes - Hotels
Experience:
• General Manager – Louvre Hotels & Resorts
Golden Tulip Suites, Gurgaon- India
January 2022 – Till date (Manage 102 rooms & suites city hotel with 30,000 sqft of meetings & events space)
Re-positioned the hotel in corporate segment – extended stays, weekend getaway
Introduced new set of accounts through geo- mapping, moving to Gurgaon CBD (Golf Course / MG Road)
Re-worked on pricing of each segment – corporate, OTAs, TA(s), weddings
Achieved highest revenues since hotel opening – 30 % growth in GOP
Achieved 11 % increase in occupancy & INR 900 IN ARR
Positioned the hotel in wedding fraternity, portals to double the number of weddings since last 03 years
“ Menu Engineering “ used to push for better yields, higher APC by 20 %
Introduced ODCs in en-catchment area for incremental revenues
Worked on delivering consistent guest services, experiences and engagement
Hotel moved from Rank 40 to Rank 05 among 958 hotels in Gurgaon in 04 months, also awarded Travelers Choice Award 2022
Tailor made experiences & offers for FIT(s) & OTAs guests to improve feedback & rankings
Worked on employee engagement & boosting morale through various in-house / outdoor activities
Education:
Academic Qualification:
Post Graduate Diploma in Marketing & Sales Management from YMCA,Delhi.(2001)
Bachelor of Arts from Bhagat Singh College,Delhi University.(2000)
Certificate in Travel & Tourism Management from Bhartiya Vidya Bhawan.(1999)
10 +2 from Delhi Public School Noida.(1997)
Skills:
Re-positioned the hotel in corporate segment – extended stays, weekend getaway
Introduced new set of accounts through geo- mapping, moving to Gurgaon CBD (Golf Course / MG Road)
Re-worked on pricing of each segment – corporate, OTAs, TA(s), weddings
Achieved highest revenues since hotel opening – 30 % growth in GOP
Achieved 11 % increase in occupancy & INR 900 IN ARR
Positioned the hotel in wedding fraternity, portals to double the number of weddings since last 03 years
“ Menu Engineering “ used to push for better yields, higher APC by 20 %
Introduced ODCs in en-catchment area for incremental revenues
Worked on delivering consistent guest services, experiences and engagement
Hotel moved from Rank 40 to Rank 05 among 958 hotels in Gurgaon in 04 months, also awarded Travelers Choice Award 2022
Tailor made experiences & offers for FIT(s) & OTAs guests to improve feedback & rankings
Worked on employee engagement & boosting morale through various in-house / outdoor activities
Additionally:
Re-positioned the hotel in corporate segment – extended stays, weekend getaway
Introduced new set of accounts through geo- mapping, moving to Gurgaon CBD (Golf Course / MG Road)
Re-worked on pricing of each segment – corporate, OTAs, TA(s), weddings
Achieved highest revenues since hotel opening – 30 % growth in GOP
Achieved 11 % increase in occupancy & INR 900 IN ARR
Positioned the hotel in wedding fraternity, portals to double the number of weddings since last 03 years
“ Menu Engineering “ used to push for better yields, higher APC by 20 %
Introduced ODCs in en-catchment area for incremental revenues
Worked on delivering consistent guest services, experiences and engagement
Hotel moved from Rank 40 to Rank 05 among 958 hotels in Gurgaon in 04 months, also awarded Travelers Choice Award 2022
Tailor made experiences & offers for FIT(s) & OTAs guests to improve feedback & rankings
Worked on employee engagement & boosting morale through various in-house / outdoor activities