Experience:
Reservationists Zuma Dubai, Abu-Dhabi, ROKA
2020-Currently, Zuma Restaurant, Dubai, United Arab Emirates.
- -Taking incoming bookings for 3 venues considering client preferences.
- -Execute reservations via emails.
- -Explaining conception of the venues with a strong knowledge of the company policies.
- -Perform duties ( Cover analysis, call back, function sheets, web bookings)
- -Confidently using Seven rooms, Network links payments
- -Preparing weekly meeting points
- -Handling conversation with difficult clients, problem solving skills.
- -Multitask skills and good time-management.
Waitress Zuma Dubai
2019-2020, Zuma Dubai, Dubai, UAE.
- Provide the perfect service experience for restaurant patrons
- Ensure the guest feels important and welcome in the restaurant
- Look for ways to consolidate service and increase table turns
- Present menu, answer questions, and make menu recommendations
- Serve customers in an accommodating manner
- Must know all food liquor, beer, wine, and dishes
- Apply positive suggestive sales approach to guide guests
- Maintain table cleanliness, bus tables, remove dirty plates
- Assist in keeping the restaurant clean and safe
- Provide responsible service of alcoholic beverages
- Deliver food and beverages to any table as needed
- Report to property on time and in proper uniform
- Process payments of food and drink orders
- Coordinate with kitchen staff to deliver accurate food orders
Captain/Team Leader
2018 – 2019, Creneau International Middle East, Belgian Beer Cafe, Souq Madinat, Dubai, UAE
Team Leader
2016 –2018, Steigenberger Hotel Business Bay, Dubai, UAE
- -Consistently offer professional, friendly and excellent service.
- -Lead and supervise the day-to-day operation of the department to ensure service standards are followed.
- -Handle Guest concerns and react quickly, logging and notifying the proper areas.
- -Actively participate in daily briefing, daily warm up and department meetings.
- -Report closed checks by method of payment ( Visa, Master, Cash )
- -Cashiering.
- -Follow all safety and sanitation policies.
Assistant manager
2013-2016, Lounge-restaurant “Barkhat”, Astana, Kazakhstan
Skills:
• An able, enthusiastic, hardworking, responsible, ambitious, ready to learn and explore;
• Positive and optimistic attitude;
• Experienced in working with varying age groups and cultures;
• Creativity in solving problems;
• Flexible and easy adaptable to shiftwork
• Excellent knowledge of local attractions.
Additionally:
Skilled Hospitality Attendant with diverse customer service experience and passion for the profession. Proficient in sequence of service best practices. Increasing customer satisfaction, highly result-oriented and energetic with communication strengths. Friendly nature and hard-working attitude.
