Experience:
Administrative Officer@ Rameshth Renewables Private Limited, New Delhi (02nd April 2018 to 31st May 2019)
• Kept track of the office stock and shipment of consignments
• Closely work with HR & account department in regards to updating and maintaining records of the new joiners & existing employees
• Keeping the director updated in regards to his meetings & other appointments
• To ensure delegated tasks are accomplished timely
• Maintained bills & records of the trade license and managed the purchase & disposal of office equipment as and when required
• Coordinated with clients to ensure timely installation of solar panels at assigned time and place
Human Resource Executive @Buzzworks Business Services Private Limited, Ernakulam (08th February 2017 to 22nd February 2018)
• Worked as an HR Executive cum Relationship Officer for UAE-based clients
• Duly collection of documents from the new recruits for acquiring Norkom & UAE PNG clearance from the clients
• Constantly coordinated with the on-boarding team & new recruits for hassle-free processing of documents
• Ensured all the documents rendered both in-house and to the client, the site meets the expectations and regulations laid down by the UAE immigration department
• Aided in completing formalities quintessential for joining client site or for the arrival of employees in UAE & for internal amendments
• Coordinated with the clients to get approvals for the renewal of visas & labour cards of working staff.
• Handled end-to-end recruitment
• Coordinated with the clients and in-house departments for visa cancellation, salaries and EOS benefits
Lead Trainer- Communication Excellence @ Sutherland Global Services, Ernakulam, Kerala (04th July 2016 to 28th February 2017)
• Conduct audits to ensure data accuracy and process adherence
• Manage escalations and investigate discrepancies
• Create innovative and informative training materials on customer service skills/sales techniques by collaborating with the production teams
• Post-training follow-up to gauge behavioural implementation
• Facilitated batch-wise communication training
• Agent performance review with team leads and managers
Voice Coach @ Teleperformance, New Delhi (12th March 2015 to 11th December 2015)
• Trained agents on correct accent, pronunciation and enunciation
• Coached the agents primarily on conversing, improving soft skills and pitching for bonus products such as Hotel+ Car Hire, Car Hire + Flight booking etc.
• Monitored calls made by the agents to rectify errs in adherence to soft skills & quality parameters & COC
• Post-training follow-up to gauge behavioural implementation
• Agent performance review with quality, operations and team leads
Administrative Officer & Executive Assistant @ People Serve Group, New Delhi (10th April 2012 to 22nd January 2015)
• Acted primarily as the executive assistant to the MD, in addition to the administrative role.
• Point of contact for employees for all queries or grievances
• Kept track of office stock and shared regular reports on daily expenses
• Created, updated and maintained records of new joiners & existing employees
• To arrange accommodation for clients and candidates coming from outside Delhi-NCR for interviews or business meetings
• Updating leave records and attendance
• Making travel arrangements and preparing travel itineraries for the MD and business development officials
• Maintained records of trade license and duly informed management of its timely renewal
Skills:
Staff management & EA work
