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IT SUPPORT SPECIALIST Nov 2018 ‐ Feb 2022 Platters IT Solutions , Lagos, Lagos Nigeria Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Customized system, software and hardware settings to meet specific user needs. Neatly arranged and labeled cables to prevent tangling and make future updates more efficient. Patched software programs to close security loopholes and update systems with the latest functionality. Investigated the feasibility of automating different office functions and implemented strategic solutions to improve efficiency. Scheduled and executed system-wide software installations and upgrades. Guided users through detailed hardware installations and technical fixes via phone call, email and live chat. IT SUPPORT ENGINEER Feb 2016 ‐ Feb 2018 Sure Express Hotel , Lagos, Lagos Coordinated with users and management teams to establish system requirements for specific software solutions. Oriented staff to new equipment and systems, providing live demonstrations and answering questions. Patched software programs to close security loopholes and update systems with the latest functionality. Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Removed broken or outdated hardware and replaced with new parts to achieve the desired level of performance. Prepared evaluations of software or hardware, and recommend improvements or upgrades. COMPUTER TECHNICIAN Nov 2014 ‐ Jan 2016 Suru Group Nig LTD , Lagos, Lagos Checked PCs and laptops to troubleshoot, trace and resolve customer issues. Set up computers, installed hardware and configured settings for customers. Trained users in proper use and care of computers to reduce and eliminate potentially damaging errors. Installed new office wiring, telephones and devices for employee use. Removed viruses and unwanted software from desktop operating systems using logical and systematic processes. Installed conduit, connection boxes and devices to complete networks and tested pieces for functionality. Installed and updated software programs to increase security or add new functionality to equipment. EDUCATION ADVANCED DIPLOMA IN SOFTWARE ENGINEERINGEXPERIENCE IT SUPPORT SPECIALIST Nov 2018 ‐ Feb 2022 Platters IT Solutions , Lagos, Lagos Nigeria Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Customized system, software and hardware settings to meet specific user needs. Neatly arranged and labeled cables to prevent tangling and make future updates more efficient. Patched software programs to close security loopholes and update systems with the latest functionality. Investigated the feasibility of automating different office functions and implemented strategic solutions to improve efficiency. Scheduled and executed system-wide software installations and upgrades. Guided users through detailed hardware installations and technical fixes via phone call, email and live chat. IT SUPPORT ENGINEER Feb 2016 ‐ Feb 2018 Sure Express Hotel , Lagos, Lagos Coordinated with users and management teams to establish system requirements for specific software solutions. Oriented staff to new equipment and systems, providing live demonstrations and answering questions. Patched software programs to close security loopholes and update systems with the latest functionality. Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Removed broken or outdated hardware and replaced with new parts to achieve the desired level of performance. Prepared evaluations of software or hardware, and recommend improvements or upgrades. COMPUTER TECHNICIAN Nov 2014 ‐ Jan 2016 Suru Group Nig LTD , Lagos, Lagos Checked PCs and laptops to troubleshoot, trace and resolve customer issues. Set up computers, installed hardware and configured settings for customers. Trained users in proper use and care of computers to reduce and eliminate potentially damaging errors. Installed new office wiring, telephones and devices for employee use. Removed viruses and unwanted software from desktop operating systems using logical and systematic processes. Installed conduit, connection boxes and devices to complete networks and tested pieces for functionality. Installed and updated software programs to increase security or add new functionality to equipment.

EDUCATION ADVANCED DIPLOMA IN SOFTWARE ENGINEERING

Customer service Systems analysis Technical troubleshooting Software installation User support Resolve technical problems Repair hardware Problem-solving Motivation Teamwork

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Tech-savvy IT Support Specialist with enhanced working knowledge of common information technologies and systems. Highly skilled at assisting customers with hardware, software and networking issues. Experienced in connecting to clients remotely