Resume Collections manager, sales bank products ,customer service in Bahrain Manama

Bank experience over 13 years in dubai ,bank retail sales ,real state collections manager

Bachelor dgree

Collections manager , tele sales ,banker

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Motivated and goal-oriented with A Bachelor’s Degree in Accounting, I have a substantial 10-year experience in Business and Banking Collections, working as Recovery Executive, Collections Team Leader, and Collections Manager at: Real Move Real Estate, Emirates National Bank of Dubai (NBD) and Abu Dhabi Commercial Bank (ABCD). I have been recognized with many awards for my work in Collections. I owe my communication, persuasion, and negotiation skills and “lead-by-example” leadership style to my 8-year experience in Banking and Retail Sales. I worked as a Sales Agent at Emirates NBD (3 years) and a Sales Supervisor (5 years) at Concord Fashion. I was recognized for achieving the maximum target for which I received “The Extra Mile” award a few times. My Skills and Competencies in Collections and Sales • Proper succession planning by reviewing collections performance • Developing and implementing strategic collections operating plans • Monitoring agencies and initiating strategic enhancements • Initiating settlements on delinquent accounts • Liaising with inhouse legal teams to facilitate collections • Regularly monitoring collection goals and improving performance. • Making negotiations on behalf of the bank/company • Communicating effectively with clients on debt collection, addressing disputes, and coordinating with various in-house departments and team members • Providing exceptional customer service at all times • Promoting products enthusiastically, addressing customers’ questions about products adequately, identifying their needs accurately to promote the right products, and close sales satisfactorily and successfully • Addressing customers’ grievances efficiently and promptly • Entering and updating customers’ information on the database • Taking and processing orders accurately • Keeping detailed records of calls and useful sales information • Directing prospects to the field sales team whenever needed • Recruiting, hiring, training and evaluating staff members within the collections/sales department to ensure a sufficient number of qualified staff members are available to handle the workload