Resume Human Resource, Customer Service, Administrative Assistant, Executive Asst,Receptionist. in Canada Toronto

EXPERIENCE FEB 2017- TILL DATE HUMAN RESOURCE OFFICER, HR SERVICESGH ➢ Recruiting, training and developing staff ➢ Making sure that staff get paid correctly and on time ➢ Pensions and benefits administration ➢ Approving job descriptions and advertisements and managing the hiring process ➢ Looking after the health, safety and welfare of all employees ➢ Organizing staff training sessions and activities. ➢ Monitoring staff performance and attendance ➢ Negotiating salaries, contracts, working conditions or redundancy packages with staff and representatives ➢ Support the management of disciplinary and grievances issues ➢ Maintain employee records according to policy and legal requirements ➢ Review employment and working conditions to ensure legal compliance ➢ Create and implement effective onboarding plans ➢ Provide counseling on policies and procedures ➢ Support the development and implementation of HR initiatives and systems MAR 2013 -SEP 2016 HUMAN RESOURCE OFFICER, UNIVERSAL MERCHANT BANK ➢ Researching employee benefits plan and vendors to identify those that present the best value. ➢ Negotiating with vendors and administrators for best plans, options, and rates. ➢ Serving as the primary contact for plan vendors and third-party administrators. ➢ Coordinating transfer of data to external contracts for services, premiums and plan administration. ➢ Evaluating and revising external processes to reduce cost and increase efficiency. ➢ Documenting and maintaining administrative procedures for assigned benefits processes. ➢ Handling enrollments, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, loans, hardships, and compliance testing AUG 2009- DEC 2012 BROADCAST JOURNALIST/ PRODUCTION ASST. GHANA BROADCASTING CORPORATION (GBC Radio) ➢ Generating ideas for stories and features and following leads from news agencies, the police, the public, press conferences and other sources. ➢ Researching and collating evidence and information to support a story using relevant information sources such as the internet, archives, databases, etc. ➢ Writing scripts for bulletins, headlines and reports. ➢ Preparing and presenting material 'on air' for both pre-recorded and live pieces. ➢ Developing and maintaining local contacts and assuming a public relations role. ➢ Understanding and complying with media law and industry codes of conduct. ➢ Offering general support to the news department in the production of news and reportage. APRIL 2007- MAY 2009 REPORTER, THE INSIGHT NEWSPAPER (Print Media) ➢ Collecting, verifying and analyzing thoroughly newsworthy information ➢ Writing and delivering news stories with the reader’s perspective in mind ➢ 5Assembling findings into a stable story ➢ Publish or broadcast news stories ➢ Receive assignments or investigate news leads/tips ➢ Maintain notes and audio recordings ➢ Cooperate with reporters, chief editor etc. ➢ Stay up to date with the latest current events in the “beat” by studying papers, attending events etc. FEB 2006- MAR 2007 REPORTER (INTERN), CHOICE FM (Electronic Media) ➢ Receive assignments or investigate news leads/tips ➢ Collecting, verifying and analyzing thoroughly newsworthy information ➢ Researching and collating evidence and information to support a story using relevant information sources such as the internet, archives, databases, etc ➢ Offering general support to the news department in the production of news and reportage

SEP’2017- JUNE ‘2021 B. A BUSINESS STUDIES, (Human Resource Management) WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, Ghana. MAR’2005- FEB’2006 CERTIFICATE IN BROADCAST JOURNALISM, APTITUDE MEDIA INSTITUTE JAN ‘2000- AUG ’2003 SENIOR SECONDARY CERTIFICATE EXAMINATION, NUNGUA SECONDARY SCHOOL

SKILLS • Team building • Proficiency in the use of Microsoft Office Suite (Word, Excel, PowerPoint) • Complaint handling and resolution • Training and Coaching • Effective oral and written communication skills • Leadership skills • Decision-Making Skills • HRIS • Training and development skills • Budgeting skills • Empathetic skills

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OBJECTIVE Energetic, results-oriented Human Resources Specialist with superior leadership skills and a proven ability to organize and motivate. Seeking an opportunity in a growing developing company that promoted growth and continually stresses innovation in all aspects of HR activity. To obtain a position where my skills and abilities will benefit the smooth running of the department and the company