Resume customer services/ administration/hotel/sales/marketing in Oman Muscat

Aspire Zone Foundation Qatar Customer Service Advisor  Manage large amounts of inbound and outbound calls in a timely manner.  Greet and welcome guests as soon as they arrive at the office  Direct visitors to the appropriate person and office  Update calendars and schedule meetings  Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives.  Keep records of all conversations in the database in a comprehensible way.  Continuous learning to keep up-to-date with changes and developments to products, services, and procedures  Hiring, managing and developing the junior administrative team. Amlaak LLC Finance & HR Coordinator  Develop and implement HR strategies and initiatives aligned with the overall business strategy  Bridge management and employee relations by addressing demands, grievances or other issues.  Manage the recruitment and selection process.  Support current and future business needs through the development, engagement, motivation and preservation of human capital.  Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.  Nurture a positive working environment.  Oversee and manage a performance appraisal system that drives high performance.  Maintain pay plan and benefits program.  Assess training needs to apply and monitor training programs.  Report to management and provide decision support through HR metrics.  Ensure legal compliance throughout human resource management. British Embassy Interpreter  Interpret during meetings.  Provide interpretation and translation services (both verbal and written) during day-to-day activities.  Arrange meetings.  Interpret at meetings and interviews with personnel calling at the Embassy.  Provide assistance with IT based issues.  Assist with logistics (building services, dealing with contractors etc.) and travel arrangements.  Conduct general administration duties across all areas of the role. United Group Business Development Manager  Demonstrate an ability to build relationships with new accounts.  Manage and coordinate all marketing, advertising and promotional staff and activities.  Responsible for the commercial management of the company’s activities on the assigned projects.  Ensure that effective commercial control of the projects is carried out in accordance with all Corporate Policies and Procedures.  Ensure the proper preparation and submission of all applications for payment to maximize the income to the company.  Ensure that internal valuations and cost reports are accurate and raise early warnings of adverse trends.  Monitor all changes and variations to contracts and obtain agreement of additional payments and extensions of time.  Ensure consistent and accurate preparation of Project Budgets (together with relevant Project and Operations Managers) and preparation of recommendations for changes to the budgets for review by senior management.  Maintain a detailed Cost Control System for each project including management of cost-to-complete forecasts.  Monitor progress against budget and implement necessary agreed action plans.  Ensure the accuracy and timely preparation of Cash Flow projections for each project. British Home Stores Retail Operations Supervisor  Direct and supervise retail staff across several retail outlets to ensure they meet set objectives  Provide training to retail employees to develop their skills and enhance their job performance  Ensure compliance with company policies and procedures  Provide solutions that address performance issues in a timely and effective manner  Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele  Contact store managers and other retail staff to communicate relevant information  Mentor and motivate sales staff to put in their best in order to achieve financial goals  Develop and implement budget and plans for retail operations  Visit retail establishments to ensure efficient and effective management as well as high performance sales  Develop policies for the merchandising of goods in retail stores  Monitor inventory levels to determine the need for stock supply at each retail outlet  Set and regulate product pricing using results of market and demand analysis  Ensure compliance with health/safety policies and procedures at retail sites  Listen to customer complaints to address & resolve their issues  Evaluate operational and financial records to determine sales performance of a retail store. Oil Libya Human Resources Coordinator  Coordinating work inside the HR department and maintains a detailed record of the turnover, and researches and formulates strategies which effectively aid in employee retention.  Consulting with managers and supervisors about company policies and procedures, and whenever necessary in helping them.  Helps employees and their managers in performance and disciplinary matters. Propose and develop a set of rules that would monitor the discipline and work of workers.  Consulting with practice managers regarding employee turnover, absenteeism, changes in work settings, employee motivation and recognition, and other employee-related aspects.  Responsible of assessing, sieving, and interviewing candidates for available positions; and making referrals of well-qualified and skillful applicants to the respective department managers and handling new opening positions.  Carrying out field interview campaigns and advertising, arranging for all essentials needed for the recruitment drive, coordinating work with other staff members, determining employee performance appraisals and developing plans and strategies for recruitment.  Review employment procedures and suggest revisions to heighten the efficiency of the operations in a particular practice. Gulf Royal Hotel Guest Relation Officer  Coordinating work inside the HR department and maintains a detailed record of the turnover, and researches and formulates strategies which effectively aid in employee retention.  Prepare a proper list after gathering the arrival and check-in information of all the guests.  Attend to inquiries requested by the guests regarding facilities provided and everything else.  Check if adequate welcome amenities are available for everyone whose arrival is on the list.  Attend to VIPs(Very Important Persons) with more attention and hostility.  Maintain a polite and humble personality while attending to the guests.  Provide a detailed description of all the information that can be potentially asked for along with the documents needed. Ex- Food menu, facilities available in rooms, areas ideal for tourism, etc.  Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.  Check the amenities for their quality and proper provision to leave no ground for complaints from the guests.  Ensure maintenance of proper information in the database.

autism Sociology management

 VIP Officer Liaison Dubai International Airport  Customer Services.  Account Receivable.  Sociology.  Complaint Handling.  Child care.  Psychology.  Managing stress  Anxiety

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